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Panasonic Extends Plasma Concierge Service
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The free customer support service, renamed as Panasonic VIERA Concierge, will now be available to both Panasonic Plasma and LCD HDTV owners.
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Wednesday, July 02, 2008:
Panasonic has extended its Plasma Concierge, a free customer support programme, to both Panasonic Plasma and LCD HDTV owners, and renamed it as 'Panasonic VIERA Concierge'. Previously only available for Panasonic HD Plasma owners, the service, which includes a toll-free customer support line, provides Panasonic HDTV owners with quick access to technical experts via phone, web or in-home service for answers to a range of questions.
One unique privilege is access to Panasonic's HDTV loaner programme, which makes HDTV loaners available at no charge to customers who have a Plasma or LCD undergoing repair.
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Panasonic VIERA Concierge customers can get advice on set-up, operation, integration of their VIERA HDTV with other home entertainment components and support-related activities including troubleshooting issues. This service also includes priority scheduling for in-home service visits, if necessary, with most repairs completed in two days.
Robert Perry, senior vice president, Panasonic Display Group, said, "By extending the VIERA Concierge Service to include our LCD displays, all of our HDTV customers can benefit from the award-winning technical support that distinguishes Panasonic from its competitors."
As part of the VIERA Concierge service programme, Panasonic HDTV owners receive a Concierge Benefits Card providing a customer ID and a toll-free telephone number which entitles them to a range of privileges within the US.
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