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Expert System Refines Search Results
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... by applying semantic search technology to disambiguate search queries and Web text in order to increase the precision and relevancy of results.
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Tuesday, September 09, 2008:
Expert System, a company that started out by making language software for Microsoft’s spell check software in the late 1980s, is one of several vendors poking their fingers in the eye of Google’s keyword search by applying semantic search technology to disambiguate search queries and Web text in order to increase the precision and relevancy of results.
Currently keyword search remains the most popular search technique for users on the public Web and corporate intranets.
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But many believe its time is up because consumers and business users no longer want to see 30,000 hits on a search and then wade through a list of loosely related keyword results to find relevant documents.
This is where a new breed of so-called semantic technologies comes into the frame. Unlike ranking algorithms such as Google’s PageRank for predicting relevancy, semantic search dips into the meaning in language to produce highly relevant search results.
For example, Expert System provides its own semantic search platform – branded as Cogito (Latin for 'I think'), which is provided as a fully-hosted service worldwide to offer businesses ‘better search’.
The Cogito semantic engine is designed around the principles of human comprehension to allow content to be understood in the way in which the author intended it to be. This is something that keyword search ignores. For example, a Google search for the word ‘jaguar’ would pull up content around the animal and the car. Semantic search would look not only at the keyword but also other words around it like ‘jungle’ or ‘saloon’ to separate the two meanings.
Semantic search is just one of several search techniques that are being forwarded as better and more precise alternatives to keyword search. Others include heuristics and ontology, linguistics and text mining, and statistical. However, Expert System claims that these approaches fall short, addressing only the morphological and grammatical aspects of analysis.
What semantic search does is look at sentence logic (how words in a sentence relate to one another) and semantic analysis (understanding the context of keywords – referred to as ‘word sense disambiguation’ in semantic parlance). When a term is ambiguous, meaning it can have several meanings (for example, bark), it needs some kind of semantic analysis of the other words that wrap around it to give it its true meaning and context.
Other search engines often hit a brick wall when it comes to deep analysis. For example, when a heuristically driven search engine sees two adjectives in a sentence it usually washes them out and scores the sentence as neutral because it has no understanding of where the two separate adjectives are pointing.
Expert System believes it can go the extra mile because it has a semantic network – a lexical database that provides a knowledge representation of word definitions and their relationships. In essence, it has poured Webster’s dictionary into an in-memory database – comprising 350,000 words and 2.8 million relationships.
Importantly, Expert System’s semantic network also focuses on common words. That’s different from most ontological approaches that concern themselves with wrapping meaning and context around specialised (often scientific) content and skip common words that comprise 90 per cent of all content.
Expert System isn’t the only company eyeing the semantic Web (currently dubbed ‘Web 3.0’). Other semantic start-ups include Powerset, Yedda, Trovix and Hakia. Awareness of semantic search rose this summer when Microsoft picked up San Francisco-based Powerset. Interestingly, Microsoft followed that up with its second semantic buy – Zoomix, a data quality provider that has baked semantic self-matching methods into its software. These moves are important. Up to now semantic search has been a market where there has been a lot of theoretical hype but little real substance or proof that it works better than current search technology.
Semantic networks are tricky to build and not all are equal. However, it’s unlikely that Expert System and other semantic technologies will ever be able to provide 100 per cent precision in their analysis and results. Moreover, there are still question marks over potentially sticky performance issues with semantic searches that eat up more processing cycles.
Courtesy: Mike Davis and Madan Sheina, analysts, Ovum, UK.
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