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TCS, Singapore Airlines Renew Contract
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For the past 12 years, TCS has been the partner for Singapore Airlines, helping the global airline improve efficiency, reduce operational and maintenance costs.
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Monday, March 02, 2009:
Tata Consultancy Services (TCS) has been chosen by Singapore Airlines to provide IT Services for three years for a suite of applications used by the Singapore Airlines Group of Companies.
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After the end of the existing term, Singapore Airlines went through a formal vendor selection process and chose to partner with TCS based on the firm’s capabilities in offering integrated IT services to support a range of processes and applications across the airline.
Under the agreement, TCS will continue to manage a significant portion of Singapore Airlines’ IT systems including 24x7 business-critical applications ranging from passenger reservations to flight operations. TCS’ metrics-based management model and airline domain expertise will ensure increased responsiveness for Singapore Airlines customers and its application rationalisation programme will help the airline minimise costs, reduce risks and increase business agility.
Commenting on the agreement, Girija Pande, EVP and head, TCS Asia Pacific, said, “Singapore Airlines and TCS have always enjoyed a long-standing relationship which is more a partnership in progress rather than just a service provider relationship. TCS has always added value to Singapore Airlines’ operations and this engagement reflects their trust in our capabilities.”
TCS’ partnership with Singapore Airlines dates back to the early 90s when the two organisations set up a joint venture known as Aviation Software Development and Consultancy (ASDC) to essentially support Singapore Airlines’ IT systems and applications. ASDC was eventually acquired and integrated into TCS in 2006. In 2008, TCS bagged a five-year contract from Singapore Airlines Cargo to service its cargo revenue accounting back office processes.
The travel and transportation sector is emerging as a key vertical for TCS, generating 4.0 per cent of the company’s total $5.7 billion revenues in FY08.
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