Tuesday, March 03, 2009:
HCL Technologies has signed a Rs 393 crore end-to-end IT services contract with National Insurance Company Ltd (NIC). Signed for a period of seven years, the contract covers the entire IT lifecycle from transformation to integration and operations management.
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During the seven-year engagement, HCL will be responsible for setting up and managing a new enterprise-wide IT Landscape for NIC. This will cover business process re-engineering, application blueprinting and roll out of 19 applications, systems integration and management services across data centre, networks, security and helpdesk services spanning over 1,034 branches and 10,000 end-users across the country.
This engagement also involves the physical hosting of the data centre and provisioning of business continuity services. The application management entrusted to HCL covers core insurance, business analytics, HRMS, CRM, portal and knowledge management.
Speaking on the contract, V. Ramasaamy, CMD, NIC, said, “We at NIC are at a very important juncture in our growth cycle wherein we are transitioning and transforming to a next-generation business model. IT has to play a big role in supporting and enabling the same. This partnership with HCL is therefore very significant and critical for our organisation. We are confident of HCL’s expertise, globally benchmarked processes and focus on innovation and are excited about this engagement that will transform our technology systems and business processes to help us confidently step into a new future.”
“Our engagement with NIC, one of the largest integrated IT deals in the country, is a significant milestone in the Indian industry with its large scale business transformation focus and truly world-class sourcing and technology constituents and standards. Our focus and investments in the Indian end-to-end IT services business has enabled us to win a contract of this global size and scale,” added Kiran Bhagwanani, sr vice president, India and Middle East, HCL Technologies.
This end-to-end transformational project will provide NIC with the next-generation IT for modernisation and transformation of its business processes. This will be done by enabling its core organisational objectives like ensuring faster time-to-market through greater automation, deeper customer insight and market intelligence, compliance to government norms on data storage, disaster recovery and business continuity, employee experience transformation through integrated HR management systems and IT support for end-users backed by SLAs and customer experience transformation through accelerated reach, access and response times.
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