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Analog Devices Opts For MetricStream Software Solution
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The company has selected MetricStream to manage some of its critical customer-facing quality business processes.
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Monday, August 10, 2009:
Analog Devices has selected MetricStream's GRC and QM software platform for managing customer quality issues and related workflow systems for the company.
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The MetricStream software solution will support quality issue logging and routing, failure analysis, investigation workflows, corrective and preventive actions (CAPA) and action item tracking in a collaborative fashion involving users from various geographies and functions within Analog Devices.
MetricStream will also simplify and streamline data analytics and reporting to provide accurate metrics, performance indicators and models from quality-related data collected across its customer base and internal operations. MetricStream's solution will deliver an integrated environment for quality issue resolution and management for Analog Devices.
“Analog Devices embraces a Total Quality philosophy with an emphasis on prevention rather than detection,” said Debbie Lawrence, quality systems manager, Analog Devices. “The MetricStream software platform will provide us with a closed-loop, automated and workflow-driven approach to recording information, analysing data and driving continuous improvement using the 8D methodology built into the application.”
“We are very pleased that Analog Devices has selected MetricStream to manage some of its most critical customer-facing quality business processes,” said Shankar Bhaskaran, senior director, MetricStream. “MetricStream continues to be the vendor of choice for global corporations focussing on improving business performance and achieving operational excellence by making strategic IT investments in core quality and compliance functions.”
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