EFY Times  
Saturday, March 28, 2015

 
GO

Ameyo Helps Establish Effective Parking Management For MAWAQif
 
Home >> Infotech >> Business Deal
 
Ameyo Helps Establish Effective Parking Management For MAWAQif  
 
   
Rate this news:  (0 Votes)
Tuesday, December 13, 2011 Ameyo Communications Suite- A flagship offering of Drishti enables a well structured parking management system for MAWAQiF, a division of DoT, Abu Dhabi. MAWAQIF implemented Ameyo Communications Suite aimed to simplify parking problems, respond to every customer inquiry and gather their constructive feedback in an ongoing manner. With Ameyo as the technology base, a multi-lingual and multi-channel IVRS (Interactive Voice Response System) was deployed to automate MAWAQiF's overall processes for service inquiries, feedbacks, suggestions and complaints.





Ali Moidu, Chief Operating Officer, Dubai Technologies (Channel Partner of Drishti-Soft) said - "MAWAQiF was lagging behind, relying on legacy business application, and thus witnessing low productivity. Ameyo brought in a structured query handling and feedback registration process. MAWAQiF's customers can now contact the authority in their preferred language and voice their queries. They can register complaints regarding parking services that are regularly tracked and kept a proper check on, thus ensuring customer satisfaction. Proper logging and tracking was put-in so as to reduce their turn-around-time to minimum."

Prior to Ameyo, MAWAQiF was using legacy practices to manage their customer interaction process. Manual call handling, recording and reporting along with no tracking system resulted in low operational efficiency as well as dipping customer satisfaction levels. MAWAQiF's strategic planning required the implementation of a solution which provides best of breed technology to easily handle customer queries and provide better experience.

Ameyo provided a technology platform that has not only streamlined the overall customer experience but also added automation in the voice response unit. Quality monitoring features provide a better insight to increase efficiency. After the implementation of Ameyo more number of inbound inquiries was resolved in short duration which supplements the business objectives of MAWAQiF.



Print Email Post Comment 
(Total Views: 2383)
 
Share

 
 
Infotech News
   
Microsoft Ventures And iSPIRT Host SaaSx To Accelerate Indian SaaS Startups
Microsoft, CENATIC, Red Hat, Collabora, And Kolab To Strengthen Interoperability And Openness Discussions At Protocols Plugfest Europe 2015
HP Brings Scalable, High-Performance Storage Solutions Within Reach Of More Midsized Businesses
L-Com Receives Lockheed Martin Aeronautics Supplier Recognition Award
Kanban Board - Smart Solution For SharePoint Task Management
 
 
 
     
     
     
Most popular
 

Daily

Digital Signage Provider Industry Weapon Added As A Sharp Strategic Technology Alliance Resource (STAR) Member
Tally Solutions Partners With Technology Alumni Association Of Bangalore And SELCO For “Light For Education” Initiative
Lapcare Unveils New Water Resistant Bluetooth Speakers – The LBS 333 In YO! Series
Leading Battery Companies Select Call2Recycle To Manage Nation's First Single-Use Battery Recycling Program In Vermont
Mphasis Launches Digital Customer Experience Management Solutions
SPOT Satellite Technology Delivers Peace Of Mind For Outdoor Enthusiasts With 1,000 Rescues Initiated In Canada - Over 3,500 Rescues Worldwide
Haier Electronics: New Positioning Of Businesses And Rural E-Commerce Market Are The New Growth Drivers In Coming Years
SL Power's MB65S AC/DC Power Supply Wins Medical Design Briefs' 2014 Product Of The Year Award
Presagis Accelerates Multi-Touch Cockpit Display Development With Next-Generation Software
HP Brings Scalable, High-Performance Storage Solutions Within Reach Of More Midsized Businesses
 
   

Weekly

Arrow’s Gretchen Zech Named One Of The Most Powerful Women In HR By Human Resource Executive Magazine
Arrow’s Gretchen Zech Named One Of The Most Powerful Women In HR By Human Resource Executive Magazine
Now Your Kids Can Also Experience 3D Printing With A New App!
Microsoft Launches Latest Budget Phone Lumia 430
FedDev Ontario Supports Global Growth Of Wysdom Software Platform For Mobile Devices
Microsoft Partners With Android Manufacturers
Best Alternatives To Google Code For Programmers
Samsung Health And Medical Equipment Sponsors Heart Across America Cycling Tour Kicking Off March 22
8 Open Source Tools For Windows
New Live Or On-Demand Online Courses Develop Human Resources And Technology Skills For Leaders In Business Of Law
8 Coolest Cloud Programming Langauges
7 Tips To Mitigate Data Breaches
GreenPeak Launches Smart PIR Sensor For Smart Home Applications
Top 8 Python Frameworks For Web Developers
Cloud-Based 3D Printing OS Launched By 3DPrinterOS
Top 8 Best AngularJS Tools For Web Developers
Facebook Faces Legal Action For Sexual Harassment!
 
   

Overall

Features
6 Must Have Tools For Java Professionals
Here is the list of tools for Java developers that are proven to get the job done efficiently....
8 Coolest Cloud Programming Langauges
If you are looking to master in programming languages, here are eight great options among cloud computing world....
7 Tips To Mitigate Data Breaches
Here are seven tips you can follow to avoid data breaches in your organisation!...
Top 8 Python Frameworks For Web Developers
Working with a web framework helps you jump-start your web application. Here are eight best Python Frameworks for web developers....
Best Alternatives To Google Code For Programmers
Google is shutting down Google Code, their hosting service for open source projects and coding initiatives. Here are a few alternatives that can get y...
Top 8 Best PHP Tools For Analysing And Parsing Code
Here are some of the best PHP Tools that will help programmers to analyse and parse their programming code....
8 Open Source Tools For Windows
Here are top eight free open source tools by Microsoft....
7 Tips To Avoid Getting Scammed On Internet
Online frauds and scams are nothing new to us. Here are seven tips that you can follow to protect yourself online....
7 Best Java IDEs For Programmers
Here is the comprehensive list of some of the most popular and praised IDEs for Java....
5 Reasons To Take Up Job In A Tech Company
Are you looking for an informal workplace full of new ideas and advancement opportunities? You should consider a career in tech!...
8 New Trends Among Mobile Developers
A new survey of mobile app developers reveals some interesting facts about their work....
6 Tips To Protect Important Data
Here are few considerations security processes that can be good enough to ensure a the basic level of security to users....
Top 8 Best AngularJS Tools For Web Developers
There is a long range of AngularJS tools available in the internet. Today we have mentioned eight best AngularJS tools for web developers....
8 Tips To Build HTML5 Based Mobile Apps
A great HTML5 app, which could make waves in app stores, requires to be built with planning. Here are 8 tips that can help you in building HTML5 based...
5 Latest Versions Of Top Linux Distros
Linux has over 600 existing distributions; among which 300 are in active development. Here are top five latest linux distros....
 
  View All
Dialogue
 
We Have Registered 50 Per Cent Growth In The Last Two Years: Arihant Lighting
Apart from LEDs, Arihant is associated with the promotion of renewable energy in India and therefore, manufactures various energy saving products....
“Elcom Plans To Build A New State Of The Art R&D And Manufacturing Unit In Maharashtra", Reveals MD Girish V Vaze
Starting out as a small business to cater to the industry’s need for import substitutes, Elcom International has grown to be a leader in the field of ...
Delta Magnets Ltd To Enter Into JV With Chinese Company!
The company had partnered with TDK Japan for technology transfer to manufacture magnets in India....
"Littelfuse Is Growing At Around 20-25 Per Cent In India And Expect That To Continue", Predicts VP Deepak Nayar
On the electronics side, Littelfuse has registered an 8-10 per cent growth, year on year....
10 Questions That Google Never Asks While Hiring!
Here is a list of 10 questions that Google just banned from their interviews....
   
  View All
Videos
 
First Look: LG Optimus G
The phone sports a high-end display and comes powered by a powerful processor. ...
Create QR-Codes For Free
TEC-IT releases the freeware QR-Code Studio to provide a quick and convenient way of QR code creation for every application scenario....
DoT Secretary Shares Plans For Growth Of Telecom Sector
M.F. Farooqui has recently taken charge as secretary, Department of Telecom....
Hands-On: Sony Xperia Z
Xperia Z is Sony's first entrant model in the big-screen smartphone category. ...
Hands On: Videocon A30 Smartphone
Videocon, the consumer electronics company which is known for its refrigerators, washing machine and air-conditioner has unveiled its Android-based sm...
   
View All
   
 
IFA 2014
 
IFA 2014: LG Launches 34-Inches Curved Monitor
The company is yet to confirm price and availability of the device....
IFA 2014: Intel Launches First Core M Range Of Processors
This range of processors is tailor-made for 2-in-1 devices which include a tablet and a laptop....
MWC 2014: Tablet Lets People Feel Textures On Its Screen
Now feel what you see on your tablet, by way of ultrasonic waves....
MWC 2014: 4K Android Tablet Games To Kill Consoles, iPad
Tablet makers like Samsung want to beat the iPad by making 4K tabs. ...
MWC 2014: This Vodafone Backpack Helps Get Network In Disaster Situations
Two engineers of Vodafone New Zealand displayed the "mini" mobile network by Vodafone substructure in a backpack. ...
MWC 2014: Wilocity Chipset To Bring 'Lightening' Speed To Mobile Phones
Wilocity has developed a WiGig chipset for mobile phones that will bring lightning-fast wireless capability ...
MWC 2014: Samsung Introduces Octacore, Hexacore Chipsets
The Korean giant, Samsung unveiled two new octacore and hexacore chipsets at MWC 2014, in Barcelona. The company previously used Exynos 5 Octa 5410 ch...
   
View All
   
 
Events
 
19th Consumer Electronic Imaging Fair To Be Held On ...

View All
   
   
 
 

home archives contact us advertise with us
           
Magazines Portals Directories Events News Verticals Educational Institute  
Electronics for You
Open Source for You
Electronics Bazaar
electronicsforu.com
efytimes.com
opensourceforu.com
electronicsb2b.com
Electronics Annual Guide
EFY EXPO INDIA
EFY EXPO WEST
ELECTRONICS ROCKS
EFY Awards
OSIDAYS Expo
Electronics
Infotech
Linux & Open Source
Consumer Electronics
Science & Technology
BPO
EFY Techcenter

Educational Kits
Kitsnspares.com  
 
 
© Copyright 2015 EFY Enterprises Pvt. Ltd.
All rights reserved. Reproduction in whole or in part in any form or medium without written permission is prohibited.
Usage of the content from the web site is subject to Terms and Conditions