EFY Times  
Monday, March 30, 2015

 
GO

Serco Launches New Global BPO Division
 
Home >> Infotech >> Trends
 
Serco Launches New Global BPO Division  
 
   
Rate this news:  (0 Votes)
Thursday, April 12, 2012 Serco, the international service company, today announced the launch of a new global BPO division that will improve the services Serco provides to its customers and enable it to target global opportunities both in the public and private sector. Also referred as the Global Services division within Serco, it heralds the emergence of a formidable top-tier BPO player, both within the international and Indian markets, with revenues in excess of $ 1 billion by the end of this year. Serco’s new BPO division reflects scale, depth of capabilities and the creation of a larger global delivery platform.






Incorporated as one of four business divisions within Serco, it brings together a number of BPO related operations and capabilities currently reported and managed in different Serco divisions. Thus it is an amalgamation of the contracts and companies that deliver business process services globally within Serco including Intelenet Global Services in India- a leading provider of business process outsourcing (BPO) services to the private sector around the world and a predominant player in the domestic Indian market; The Listening Company in UK; and Excelior in Australia - all leading providers of outsourced contact centre services in their respective domestic BPO markets.

The Global Services division has a workforce of around 50,000, over 150 clients, and a diversified footprint with a presence in 10 countries, 98 locations. The business will focus on five vertical markets – namely Banking, Financial Services & Insurance; Travel, Hospitality & Transportation; Healthcare, Utility, Retail & Manufacturing; Telecom, Technology & Online Services; and Media, Education & Government.

Tom Riall, CEO Designate, Global Services, Serco said, “The evolution of the Global Services division supports Serco’s vision to create a leading international Business Process Outsourcing Company. We will now be reckoned as an end to end service provider offering the complete spectrum of business services to customers in the public and private sector around the world, by combining Serco’s front end service capabilities along with world class middle and back-office capabilities. Furthermore, the Global Services division will work alongside other regional divisions in order for Serco to deliver fully integrated services for our customers, thereby making us a one-stop destination for existing & potential clients.

He further added, “As we speak, the integration of Intelenet with Serco is significantly done, and it has been extremely smooth without disruption to any of our operations or employees.”

Susir Kumar, Executive Chairman Designate, Global Services, Serco said, “Serco’s Global Services division which is focussed in the BPO space will be ending the year with revenues in excess of $1bn and will have over 50,000 employees delivering service across 10 countries. With this we would be potentially amongst the top 10 BPO players globally, amongst the top 5 BPO players in Europe, and amongst the top 4 India based BPO players and the largest supplier of services in the domestic India BPO market.”

Mr Kumar added, “The core strategy of Serco’s Global Services division is centered on the pillars of consolidation, transformation and growth. About 40% of our businesses will be from the public sector and 60% will be from the private sector. About 60% of our revenues will come from delivery in onshore locations and about 40% will come from offshore delivery locations including India domestic business. About 20% of our revenues will come from the fast growing and emerging markets including India, Middle East, Australia and Africa and 80% will be from the developed markets comprising of US and UK-Europe. Having consolidated our BPO play, we will now focus on transforming the business and transition it to the next phase of growth. We will continue to acquire new skills and capabilities where they support extension into new markets and sectors and may explore entry into new markets like China, Africa, Latin and South America to acquire either specific areas of expertise or extend our geographic reach.”



Print Email Post Comment 
(Total Views: 1631)
 
Share

 
 
Infotech News
   
Virtusa Wins Adobe Marketing Cloud Innovation Award For 2015
Introducing SalezShark - The "Relationship Cloud" For Your Business
10 Best Wire-Framing Tools For UX Designers
7 Simple Solutions To Daily Tech Problems
8 Must-Have Tools For IT Manager
 
 
 
     
     
     
Most popular
 

Daily

Weekly

Microsoft Partners With Android Manufacturers
TDC Announces Partnership With NIDA - Australia’s National Institute Of Dramatic Art
FedDev Ontario Supports Global Growth Of Wysdom Software Platform For Mobile Devices
Samsung Health And Medical Equipment Sponsors Heart Across America Cycling Tour Kicking Off March 22
Cloud-Based 3D Printing OS Launched By 3DPrinterOS
New Live Or On-Demand Online Courses Develop Human Resources And Technology Skills For Leaders In Business Of Law
Canonical Partners With Ericsson For NFV Telecoms
GreenPeak Launches Smart PIR Sensor For Smart Home Applications
Trend Micro: Hack May Have Cost Sony $100 Million!
Amazon Launches Unlimited Cloud Storage Service
TRAI May Regulate Skype, Viber, WhatsApp And Other Apps
Updated Versions Of Google Maps Now Available!
Mozilla Releases Updated Version Of Firefox
Asus Zenfone 2 To Arrive In India Soon!
Moto G (Second Gen) Available At Rs. 10,999 Exclusively On Flipkart
Samsung Galaxy S6, Galaxy S6 Edge Launched In India!
 
   

Overall

Features
10 Best Wire-Framing Tools For UX Designers
Here is the list of top 10 wireframing tools to help designers...
7 Simple Solutions To Daily Tech Problems
Here we round up some common tech hurdles and their simple solutions...
8 Must-Have Tools For IT Manager
As technology has changed, the job of an IT manager has grown even more complex. Here are 8 tools that can help IT managers in working more effectivel...
5 Biggest Information Security Threats
Cyber security has been top concern for tech companies and organisations. Here are 5 biggest security threats for next two years!...
7 Easy To Operate Code Checking Tools
These 7 online tools for code testing are helpful to developers looking to track unidentified and incomplete codes on the Internet...
9 Creative Perks Offered By tech Companies
Here are nine of the most enticing perks tech companies are offering their employees...
7 Rules All Programmers Should Live By
Here is a set of rules that we think all software developers should live by. These rules are more of a guidelines...
4 Websites To Get Free Stuff
Now you don't need to pay for furnishing your home or your kid's closet...
6 Must Have Tools For Java Professionals
Here is the list of tools for Java developers that are proven to get the job done efficiently....
8 Coolest Cloud Programming Langauges
If you are looking to master in programming languages, here are eight great options among cloud computing world....
7 Tips To Mitigate Data Breaches
Here are seven tips you can follow to avoid data breaches in your organisation!...
Top 8 Python Frameworks For Web Developers
Working with a web framework helps you jump-start your web application. Here are eight best Python Frameworks for web developers....
Best Alternatives To Google Code For Programmers
Google is shutting down Google Code, their hosting service for open source projects and coding initiatives. Here are a few alternatives that can get y...
Top 8 Best PHP Tools For Analysing And Parsing Code
Here are some of the best PHP Tools that will help programmers to analyse and parse their programming code....
8 Open Source Tools For Windows
Here are top eight free open source tools by Microsoft....
 
  View All
Dialogue
 
We Have Registered 50 Per Cent Growth In The Last Two Years: Arihant Lighting
Apart from LEDs, Arihant is associated with the promotion of renewable energy in India and therefore, manufactures various energy saving products....
“Elcom Plans To Build A New State Of The Art R&D And Manufacturing Unit In Maharashtra", Reveals MD Girish V Vaze
Starting out as a small business to cater to the industry’s need for import substitutes, Elcom International has grown to be a leader in the field of ...
Delta Magnets Ltd To Enter Into JV With Chinese Company!
The company had partnered with TDK Japan for technology transfer to manufacture magnets in India....
"Littelfuse Is Growing At Around 20-25 Per Cent In India And Expect That To Continue", Predicts VP Deepak Nayar
On the electronics side, Littelfuse has registered an 8-10 per cent growth, year on year....
10 Questions That Google Never Asks While Hiring!
Here is a list of 10 questions that Google just banned from their interviews....
   
  View All
Videos
 
First Look: LG Optimus G
The phone sports a high-end display and comes powered by a powerful processor. ...
Create QR-Codes For Free
TEC-IT releases the freeware QR-Code Studio to provide a quick and convenient way of QR code creation for every application scenario....
DoT Secretary Shares Plans For Growth Of Telecom Sector
M.F. Farooqui has recently taken charge as secretary, Department of Telecom....
Hands-On: Sony Xperia Z
Xperia Z is Sony's first entrant model in the big-screen smartphone category. ...
Hands On: Videocon A30 Smartphone
Videocon, the consumer electronics company which is known for its refrigerators, washing machine and air-conditioner has unveiled its Android-based sm...
   
View All
   
 
IFA 2014
 
IFA 2014: LG Launches 34-Inches Curved Monitor
The company is yet to confirm price and availability of the device....
IFA 2014: Intel Launches First Core M Range Of Processors
This range of processors is tailor-made for 2-in-1 devices which include a tablet and a laptop....
MWC 2014: Tablet Lets People Feel Textures On Its Screen
Now feel what you see on your tablet, by way of ultrasonic waves....
MWC 2014: 4K Android Tablet Games To Kill Consoles, iPad
Tablet makers like Samsung want to beat the iPad by making 4K tabs. ...
MWC 2014: This Vodafone Backpack Helps Get Network In Disaster Situations
Two engineers of Vodafone New Zealand displayed the "mini" mobile network by Vodafone substructure in a backpack. ...
MWC 2014: Wilocity Chipset To Bring 'Lightening' Speed To Mobile Phones
Wilocity has developed a WiGig chipset for mobile phones that will bring lightning-fast wireless capability ...
MWC 2014: Samsung Introduces Octacore, Hexacore Chipsets
The Korean giant, Samsung unveiled two new octacore and hexacore chipsets at MWC 2014, in Barcelona. The company previously used Exynos 5 Octa 5410 ch...
   
View All
   
 
Events
 
19th Consumer Electronic Imaging Fair To Be Held On ...

View All
   
   
 
 

home archives contact us advertise with us
           
Magazines Portals Directories Events News Verticals Educational Institute  
Electronics for You
Open Source for You
Electronics Bazaar
electronicsforu.com
efytimes.com
opensourceforu.com
electronicsb2b.com
Electronics Annual Guide
EFY EXPO INDIA
EFY EXPO WEST
ELECTRONICS ROCKS
EFY Awards
OSIDAYS Expo
Electronics
Infotech
Linux & Open Source
Consumer Electronics
Science & Technology
BPO
EFY Techcenter

Educational Kits
Kitsnspares.com  
 
 
© Copyright 2015 EFY Enterprises Pvt. Ltd.
All rights reserved. Reproduction in whole or in part in any form or medium without written permission is prohibited.
Usage of the content from the web site is subject to Terms and Conditions