EFY Times  
Tuesday, February 09, 2016

 
GO
 
 
Airtel, Avaya Announce Global Strategic Partnership
 
Home >> Infotech >> Business Deal                                                                                PRESS RELEASE
 
Airtel, Avaya Announce Global Strategic Partnership  
 
   
Rate this news:  (0 Votes)
Tuesday, April 17, 2012 Bharti Airtel Limited (“Airtel”), a leading telecommunications services provider with operations in 20 countries across Asia and Africa, and Avaya, a global provider of business communications and collaboration systems and services, today announced the signing of a five-year partnership to enhance Airtel’s customer capabilities across its operations. This groundbreaking partnership – under the umbrella of Avaya Communications Outsourcing Solutions, will provide contact center technology and managed services designed to increase the performance, reduce the costs and accelerate the transformation of Airtel’s communications environment.






Dr. Jai Menon, Director of Global Innovation & IT at Bharti Airtel, and Group CIO of Bharti said, "At Bharti Airtel, the customer is at the core of everything we do. We constantly innovate and partner with the best to offer our customers a world-class service experience at every touch point. Our partnership with Avaya is in line with the rapid evolution into the data world, and will provide superior customer service experience and extends from traditional voice based to video and social media interactions. Additionally, Avaya Communications Outsourcing Solutions will enhance our service capabilities, and help us deliver superior customer experiences across our operations."

Under the terms of the agreement, Avaya will provide a tailored contact center outsourcing environment that includes completely customized application support, billing, reporting and Service Level Agreements with remediation. In addition, Avaya will be transforming Airtel’s environment to the latest contact center technology, which will allow Airtel to provide a consistent, high-quality customer experience across all its markets.

Mr. François Lançon, President, APAC, Avaya, said, “Bharti Airtel is a leading integrated telecommunications company and one of India’s largest and most respected business groups. Avaya has a long history of supporting Airtel’s customer experience focus, and this partnership ensures we can continue to collaborate effectively together for the benefit of the company’s customers across multiple geographies. With a custom-built solution for each client, Avaya Communications Outsourcing Solutions can help forward-thinking companies like Airtel to get the most out of their communications infrastructure investments.”

The agreement demonstrates the success of the long-standing relationship between the two companies. It encompasses a broad suite of Avaya technology and expertise and it will enable Avaya to implement, source, manage and enhance contact center technology operations. By using Avaya for this complete end-to-end solution, Airtel can move from a capital-intensive model to a utility-based model across its network with ‘a pay as per usage’ agreement.

This announcement further highlights Avaya’s commitment to bring The Power of We™ to every Avaya customer, helping businesses to drive faster collaboration, smarter decisions and better business results. The partnership will provide improved performance of Airtel’s contact center environment by leveraging Avaya’s preventive, predictive, and proactive, ITIL aligned management platform. Avaya is providing Airtel with custom Service Level Agreements with remediation and complete transparency into the network operations and performance.



Print Email Post Comment 
(Total Views: 1856)
 
Share

 
 
Infotech News
   
New Round Of Funding: ServiceMax Cements Position As Global Field Service Management Leader
Avaya Dives Headlong Into Hybrid With Midmarket Cloud Solutions
Mindtree Signs Service Integration Capabilities Agreement With Sandvik
IP-COM Appoints Mr.VP Senthil Kumar As Regional Sales Manager South India
Sunil Krishna Joins As Director Of Winjit
 
 
 
     
     
     
     
     
     
Most popular
 

Daily

Weekly

Indian Startups Shine At Asia Leaders’ Summit 2016
Team IIIT – B Wins Swiss Re 'My Personal Risk Advisor' Hackathon
EMC Announces New Innovation In Software Defined Storage With ECS2.2
Future Of Smart Manufacturing: 2016 Patent Analysis And Vendors' Deployment - Research And Markets
10 Interesting Interview Questions Asked In Top Tech Startups
Infosys to Build World's Tallest Clock Tower
Top 5 Hidden Tricks For Your Android Smartphone
7 Things Startup CEOs Are Better At Than Everyone Else
5 Key Qualities Of Facebook's Best Managers
IBM CEO Rometty says, '21st Century Belongs to India'
Startups Can't Get Skilled Engineers
Should India Permit Apple to Import old IPhones
5 Brands That Created Buzz On Twitter In Past Week
TRAI proposes PPP model for BharatNet
Manufacturing PMI re-bounds to 4-month high
5 Hidden Features In Truecaller
 
   

Overall

Features
8 Fun Facts About Facebook
The social networking giant has just turned 12....
5 Controversial Logo Changes Of Top Tech Startups
Here are some controversial logo changes over the years....
5 Hidden Features In Truecaller
The next generation digital phonebook app is full of hidden tricks and features....
5 Brands That Created Buzz On Twitter In Past Week
Weekly Twitter Advertiser Index lists the brands that generate most engagement with audience using the platform....
7 Things You Didn't Know You Could Do With iPhone
Here are 7 hidden feature of iPhone. ...
10 Interesting Interview Questions Asked In Top Tech Startups
Are you eying for the dream job in USA? Here are some interesting interview questions that you might get asked....
5 Biggest Smartphone Myths Busted
Did you know that overcharging of the device does not damage the battery?...
Top 5 Hidden Tricks For Your Android Smartphone
You can customize everything on your Android smartphone. ...
5 Key Qualities Of Facebook's Best Managers
The best managers help employees to progress and grow their skills. ...
7 Things Startup CEOs Are Better At Than Everyone Else
The great entrepreneurs are the best marketeer, salesman and leader. ...
6 Tips & Tricks That Every YouTube User Should Know
The popular video streaming site has tons of hidden features....
5 Hot Upcoming Smartphone Launches Of 2016
Here are top 5 smartphones that will be launched in coming months....
Top 5 Smartphones With Great Battery Life Under Rs 12000
Here are some budget smartphones that last for day long heavy usage!...
5 Things You Should Buy To Keep Your Gadgets Clean
Here are 5 things under Rs 800 that should be part of your gadget cleaning kit....
6 Hot Tech Careers For 2016
Tech jobs are amazing. They provide you flexibility and lots of opportunities. ...
 
  View All
Dialogue
 
Cisco Chairman keen on Manufacturing in India
EFY Times brings you some exclusive excerpts of an interview that was recently held with US-based, Cisco, executive chairman, John Chambers. ...
Chat-based bot developed by engineering graduates
Niki, developed by a group of four engineering graduates from Bangalore, now has 5,000 users, Niki - niki.ai/app - an Android (mobile) app is chat bas...
Meet Pranjal Saxena, India's 21 Year Old Electronics Wizard
Milan Ondhia of EFYTimes was in a forthright conversation with the 21 year old Pranjal Saxena from New Delhi; an aspirant at the WorldSkills meet, in ...
“We Offer Managed Document Solutions To CIO And IT Decision Makers”: Canon
Manufacturing within the country will surely reduce the cost of our devices, but manufacturing can begin only if there is the desired eco-system and w...
“One Day The End User Can Open Up A Used Battery, And Use What’s Inside As Barbecue Sauce”
Of course that is not something currently possible, but what B&B Batteries does have are some secret recipes for their very specialised battery design...
   
  View All
Videos
 
First Look: LG Optimus G
The phone sports a high-end display and comes powered by a powerful processor. ...
Create QR-Codes For Free
TEC-IT releases the freeware QR-Code Studio to provide a quick and convenient way of QR code creation for every application scenario....
DoT Secretary Shares Plans For Growth Of Telecom Sector
M.F. Farooqui has recently taken charge as secretary, Department of Telecom....
Hands-On: Sony Xperia Z
Xperia Z is Sony's first entrant model in the big-screen smartphone category. ...
Hands On: Videocon A30 Smartphone
Videocon, the consumer electronics company which is known for its refrigerators, washing machine and air-conditioner has unveiled its Android-based sm...
   
View All
   
 
IFA 2014
 
IFA 2014: LG Launches 34-Inches Curved Monitor
The company is yet to confirm price and availability of the device....
IFA 2014: Intel Launches First Core M Range Of Processors
This range of processors is tailor-made for 2-in-1 devices which include a tablet and a laptop....
MWC 2014: Tablet Lets People Feel Textures On Its Screen
Now feel what you see on your tablet, by way of ultrasonic waves....
MWC 2014: 4K Android Tablet Games To Kill Consoles, iPad
Tablet makers like Samsung want to beat the iPad by making 4K tabs. ...
MWC 2014: This Vodafone Backpack Helps Get Network In Disaster Situations
Two engineers of Vodafone New Zealand displayed the "mini" mobile network by Vodafone substructure in a backpack. ...
MWC 2014: Wilocity Chipset To Bring 'Lightening' Speed To Mobile Phones
Wilocity has developed a WiGig chipset for mobile phones that will bring lightning-fast wireless capability ...
MWC 2014: Samsung Introduces Octacore, Hexacore Chipsets
The Korean giant, Samsung unveiled two new octacore and hexacore chipsets at MWC 2014, in Barcelona. The company previously used Exynos 5 Octa 5410 ch...
   
View All
   
 
Events
 
19th Consumer Electronic Imaging Fair To Be Held On ...

View All
   
   
 
 

home archives contact us advertise with us
           
Magazines Portals Directories Events News Verticals Educational Institute  
Electronics for You
Open Source for You
Electronics Bazaar
electronicsforu.com
efytimes.com
opensourceforu.com
electronicsb2b.com
Electronics Annual Guide
EFY EXPO INDIA
EFY EXPO WEST
ELECTRONICS ROCKS
EFY Awards
OSIDAYS Expo
Electronics
Infotech
Linux & Open Source
Consumer Electronics
Science & Technology
BPO
EFY Techcenter

Educational Kits
Kitsnspares.com  
 
 
© Copyright 2016 EFY Enterprises Pvt. Ltd.
All rights reserved. Reproduction in whole or in part in any form or medium without written permission is prohibited.
Usage of the content from the web site is subject to Terms and Conditions