EFY Times  
Thursday, August 28, 2014

 
GO
 
 

Ameyo Enhances Customer Interaction Processes Of Growing Bangladesh ISP
 
Home >> Infotech >> Trends
 
Ameyo Enhances Customer Interaction Processes Of Growing Bangladesh ISP  
 
   
Rate this news:  (0 Votes)
Thursday, April 26, 2012 Ameyo solution delivers improved productivity for telemarketing and customer service processes of NGGL. The latter provides internet services to subscribers in Bangladesh amongst other services in its portfolio.






Speaking about the solution, Saud Imran, Director IT, NGGL says “Our business is growing at a fast speed and it presented us with interesting challenges in servicing our customers. Requiring high-productivity through numerous interactions consisting of customer service and reach-out activities was critical for our business. We needed a solution that would provide our agents with access to customer information and enable them to respond quickly on a single interface. Drishti and GPIT provided us with the Ameyo solution which was feature-packed and automated our entire process from start to finish. The deployed solution provided us with blended capabilities, and allowed our agents to interact with customers in both inbound and outbound process at the same time. Additionally, the CRM integrated with our backend system, displayed the right information and provided our agents with a unified interface, thereby increasing their productivity.”

Businesses are now increasingly focused in ensuring that customer experience is of the highest level and every call whether inbound or outbound should leave the customer satisfied. As well, process efficiency and business intelligence are crucial for market facing companies where technology takes centre-stage. The right technology platform is essential to integrate business process flows and provide end-to-end solutions, enabling management of processes as well ongoing enhancements in efficiency and business intelligence.

Being a service provider, the billing technology is the central part of the system and is referred most by agents while on interaction with customers. An integrated system, with Agents having quick access to important information related to customers was one of the key requirements at NGGL. Ameyo implemented a unified interface for agents to efficiently address customer issues and engage in reach-out campaigns. The setup comprises all-in-one solution for Customer Interaction Management including IVR, ACD, Logger, Predictive Dialer and Quality Management.



Print Email Post Comment 
(Total Views: 1100)
 
Share

 
 
Infotech News
   
Gartner Says Worldwide Server Shipments Market Grew 1.3 Per Cent In The Second Quarter Of 2014 While Revenue Increased 2.8 Per Cent
Apple iWatch Likely To Launch With iPhone 6 on 9 September
Melexis Launches Automotive Ready Wireless Charging & NFC Reference Design With Freescale
Samsung Gear S Smartwatch Arrives With 3G Connectivity!
TeleDNA Announces Strategic Tie-Up For Expansion In Middle East & Africa Markets
 
 
 
     
     
     
     
     
     
Most popular
 

Daily

Weekly

Overall

Features
This Is How You Can Understand Load Average For Your Linux System
A number, which looks meaningless at first instance, can actually help you in understanding the performance level of your CPU....
Generate Random Names And Phone Numbers Using PowerShell
Now creating a list of random names and phone numbers is just a matter of steps away....
5 Reasons Why You Should Advance You Programming Skills!
Dreaming to become a better developer? We are here to tell you why you need to inspire yourself to become the best one....
Here's How You Can Become A Skilled Software Architect!
Dave Hendricksen’s book, 12 More Essential Skills for Software Architects, and its “Technology Innovation” mantra, will not disappoint you certainly....
10 Tips To Use Gmail At Its Best
If you are a Gmail user then you should always know what are those additional features which you are missing upon. Get to know them here....
Top 10 C++ Libraries For You
If you want to improve your functionality in C++ language, then these libraries will be of great help....
10 Best Free Cloud Drives For You
Options have never seen a dearth when it comes to cloud drive services. But sometimes it gets difficult to choose from them....
10 Must-Know Facts Of Red Hat Enterprise Linux 7
Being not a very simple OS, there are so many things which you should know prior to using the new RHEL 7....
8 Awesome Tips For Budding Programmers!
Programming is not very tough, once you know the right skills how to reach your goal....
6 Reasons Why You Should Use FreeBSD Over Linux!!
The Unix-like OS, FreeBSD, is superior to Linux for several reasons. Check out the reasons here....
Top 10 Best Tutorials On Magento
You are dreaming of becoming a web development professional and want to learn Magento CMS by heart? Herds of books and tutorials are available to help...
5 Best YouTube Downloaders For You
Are you a prolific video downloader? Then, get the most handy downloaders that come for free....
18 Most Well-Paid Jobs in Google
Are you thinking to make a career in Google? Here are some of the best options which you can bank upon sincerely....
15 Less-Known CSS Tools You Would Love To Apply
Move on from your basics, like Firebug and Web Developer, and try something new with the following tips....
17 Awesome OpenSSH Hacks You Must Try!
Learn some new tricks to enhance your knowledge about OpenSSH which will hep you a lot....
 
  View All
Dialogue
 
10 Questions That Google Never Asks While Hiring!
Here is a list of 10 questions that Google just banned from their interviews....
For Enjay, Open Source Technology Is A Way Of Life
An entirely open source-based company, Enjay IT Solutions, has built itself a reputation in the OSS domain....
Switching To Tizen Doesn’t Mean We Are Abandoning Android: Samsung
The company has worked to build Tizen up from scratch and has now introduced it to developers and the general public with its latest range of wearable...
Venturing Into The Cloud? Develop A Customised Cloud Strategy First!
Diksha P Gupta speaks to Rushikesh Jadhav, cloud evangelist, ESDS Software Solution Pvt Ltd, on how the cloud has changed the way compan...
HTC Is Strong And There Are No Plans Of Sale Now Or In Future, Says HTC's Senior Director-Marketing
Atithya Amaresh from EFYTimes had an exclusive chat with Sirpa H. Ikola, senior director, Marketing, South Asia, HTC about its devices and its plans w...
   
  View All
Videos
 
First Look: LG Optimus G
The phone sports a high-end display and comes powered by a powerful processor. ...
Create QR-Codes For Free
TEC-IT releases the freeware QR-Code Studio to provide a quick and convenient way of QR code creation for every application scenario....
DoT Secretary Shares Plans For Growth Of Telecom Sector
M.F. Farooqui has recently taken charge as secretary, Department of Telecom....
Hands-On: Sony Xperia Z
Xperia Z is Sony's first entrant model in the big-screen smartphone category. ...
Hands On: Videocon A30 Smartphone
Videocon, the consumer electronics company which is known for its refrigerators, washing machine and air-conditioner has unveiled its Android-based sm...
   
View All
   
 
MWC 2014
 
MWC 2014: Tablet Lets People Feel Textures On Its Screen
Now feel what you see on your tablet, by way of ultrasonic waves....
MWC 2014: 4K Android Tablet Games To Kill Consoles, iPad
Tablet makers like Samsung want to beat the iPad by making 4K tabs. ...
MWC 2014: This Vodafone Backpack Helps Get Network In Disaster Situations
Two engineers of Vodafone New Zealand displayed the "mini" mobile network by Vodafone substructure in a backpack. ...
MWC 2014: Wilocity Chipset To Bring 'Lightening' Speed To Mobile Phones
Wilocity has developed a WiGig chipset for mobile phones that will bring lightning-fast wireless capability ...
MWC 2014: Samsung Introduces Octacore, Hexacore Chipsets
The Korean giant, Samsung unveiled two new octacore and hexacore chipsets at MWC 2014, in Barcelona. The company previously used Exynos 5 Octa 5410 ch...
MWC 2014: Alcatel Unveils PIXI 7 Tablet With Android 4.4
Alcatel arrived at the MWC 2014 with yet another low cost Android tablet, priced at $110 ...
MWC 2014: LG F70 Unveiled With Android 4.4
LG announced the new LTE-enabled Android smartphone, LG F70, at MWC 2014 in Barcelona. ...
   
View All
   
 
Events
 
19th Consumer Electronic Imaging Fair To Be Held On ...

View All
   
   
 
 

home archives contact us advertise with us
           
Magazines Portals Directories Events News Verticals Educational Institute  
Electronics for You
Open Source for You
Electronics Bazaar
electronicsforu.com
efytimes.com
opensourceforu.com
electronicsb2b.com
Electronics Annual Guide
EFY EXPO INDIA
EFY EXPO WEST
ELECTRONICS ROCKS
EFY Awards
OSIDAYS Expo
Electronics
Infotech
Linux & Open Source
Consumer Electronics
Science & Technology
BPO
EFY Techcenter 

Educational Kits
Kitsnspares.com
 
 
© Copyright 2014 EFY Enterprises Pvt. Ltd.
All rights reserved. Reproduction in whole or in part in any form or medium without written permission is prohibited.
Usage of the content from the web site is subject to Terms and Conditions