EFY Times  
Tuesday, September 01, 2015

 
GO
 
 
Indian IT- ITes Sector Does Not Need Government Support: NIIT CEO
 
Home >> Infotech >> Interviews
 
Indian IT- ITes Sector Does Not Need Government Support: NIIT CEO  
 
In an exclusive conversation with EFYTimes.com, Arvind Thakur, CEO, NIIT Technologies spoke about Indian IT and BPO industry and NIIT's perspective about the global scenario.    
Rate this news:  (0 Votes)
Monday, May 14, 2012 IT and ITes industry is now independent and it does not need any support from the government, opines Arvind Thakur, chief executive officer, NIIT Technologies. Unlike many other industry players, Thakur is positive about the government support that the industry has received in the past. He thinks that the government should concentrate on improving the infrastructure, which will help the industry to grow further.

In an exclusive conversation with EFYTimes.com, Thakur spoke about Indian IT and BPO industry and NIIT's perspective about the global scenario.

NIIT, NIIT technologies, Arving Thakur, Indian IT industry, Indian BPO Industry, Nasscom, Interview of Arvind thakur, Indian BPO news, Indian IT exports, BPO acquisitions in NIIT




Out of the total recorded revenue, how much is for the BPO arm of NIIT?

It is about 7 per cent in the past quarter. And if you look at the yearly figures, it was about 4 per cent.

How do you see the BPO industry growing in India, given the fact that there are economic pressures from Continental Europe and US?

BPO segment in India has two components- the voice and the non-voice. I think what is scaling up well is the non-voice element of this particular segment. There is competition in the voice part, which is emerging from other destinations, primarily on account of language and accent concerns. For example, Philippines is emerging as an important destination for servicing the US and certain Eastern European and Central European countries as well. So I see the non-voice component of the BPO industry as the space, which can scale up dramatically in India.

What about NIIT?

The same goes for NIIT as well. We have been focusing a lot on the back-end operations. So, one of the reasons why we have seen improvement in the BPO business is because of the large engagement that we have secured for a client where we have to do some pretty creative work, which is creating advertisements. That's good solid back-end work, which is not really voice based. That's the kind of work we are putting together and that's helping us grow our BPO business.

What will be your policy for FY13 for the BPO arm?

Our BPO business, because it is 4-7 per cent, is not a mainline scalable activity. Our BPO activity is an activity, which helps us complete end-to-end offerings to our customers. So, most of the BPO business that we have acquired would do complete outsourcing or an integrated IT and BPO solution. So our policy for the BPO arm is to go in with an integrated solution and split the parts between the BPO infrastructure and application development activity.

Do we see some acquisitions happening in this space in FY13?

Our focus and policy for acquisitions is very industry specific. So, the approach that we have been taking is to acquire assets that help us build strong competence for the specific industry. Because as far as horizontals are concerned, we have the capabilities but if we have to position ourselves strongly in the industry, then you need to acquire IP assets, which is more appropriate to acquire rather than horizontal services.

Nasscom came up with report, which estimated IT and ITes industry to be about $100 billion. What do you think is the share of the BPO industry and how do you see the industry growing henceforth?

I will not be able to quote the Nasscom figures but I believe that the BPO part is something substantial. Nasscom has outlined a strategic direction for the industry where it is looking at new industry segments, new geographies and new services that will help the industry grow from its $100 billion size to $200 billion by 2020. That's a very ambitious program and that will require significant changes in the way we engage in the market place. The last decade has been a decade where primary value proposition has been around cost arbitrage. But the next decade will be a decade where cost will always be important but the primary value proposition would be the business value that the customer gets. So some changes need to be brought about in the service lines that you go to market with, as compared to the previous years.

Do you think the industry is moving in the right direction?

I think we need some changes. One basic change that needs to be brought about is to move away from a cost arbitrage mindset to a value proposition mindset. To do that, we need to invest in intellectual property and platforms and we need to configure solutions where by the customer sees business value rather than cost improvement. To my mind, at least the progressive companies have already started moving on that path.

Recently the budget was out and there was nothing for the IT and ITes industry. What do you think is stopping the government to take favourable steps for the growth of the industry despite such high growth figures?

I think the government has provided a lot of support in the past and the industry has matured. A $100 billion industry is not a small industry. It has demonstrated that it can stand on its own in the global market. So, by virtue of the fact that the industry is matured and is globally competitive and recognised, I think support from the government is not as important as the government providing the right infrastructure to support the business. What is extremely important for the industry is to have a good education policy, a good telecom policy and infrastructure. If the government focusses on these things, it will be good for the industry.

Diksha  P Gupta, EFYTIMES News Network


Print Email Post Comment 
(Total Views: 3672)
 
Share

 
 
Infotech News
   
Ashley Madison Growing In Spite Of Massive Hack
IET India Announces The Winners Of Its 2015 Scholarship Award
Apple To Launch Taller, Thicker Television
Helpchat Opens Its API For Businesses
NTT Communications To Greatly Expand Microsoft Dynamics AX ERP Solutions On Enterprise Cloud
 
 
 
     
     
     
     
     
     
Most popular
 

Daily

Weekly

Windows 10 - A Good Reason To Move To Ubuntu: Canonical
Now Water Your Lawn Using Raspberry Pi
Top Five File Managers For Linux
Chinese Hackers To Attack India
Would You Design A Hydrogen Fuel Cell Into Your Device?
Download Mozilla's Open Source Furniture To Furnish Your Office At Low Cost
Speech System Used By Stephen Hawking Is Now Open To All
Scientific Linux 6.7 Now Available For Download
IBM Adds Java To Bluemix For Open Source Agility
Top 5 Free Ebooks, Movies And Audio Books For Your iPad And Kindle!
WAIT OVER: The Final Version Of Linux Kernel 4.2 Now Ready For Download
Microsoft Launches Beta Cortana App For Android
Android 6.0 Marshmallow Update: Which Samsung and HTC
Latest Microcontrollers Released In The Last 12 Months
Top Four Markup Languages
Police Use Vampire Technology To Combat Crime
 
   

Overall

Features
Top Five Open Source Tools For Students And Teachers
Affordable and stress-free open source software tools can help students and teachers make learning fun....
Top Four Markup Languages
Formatting and publishing documentation is a crucial part of programmer's life. Markup languages simplify this task....
Top Five File Managers For Linux
File management programs streamline and simplify the process on your computer....
Now Water Your Lawn Using Raspberry Pi
An open source enthusiast, Robert Booth has developed a prototype of lawn watering system....
Download Mozilla's Open Source Furniture To Furnish Your Office At Low Cost
Mozilla and Nosigner are enabling inexpensive office furniture with open source schematic....
Top 5 Free Ebooks, Movies And Audio Books For Your iPad And Kindle!
Here is a list of best free books, movies and audio books from OpenCulture!...
Chinese Hackers To Attack India
A sophisticated cyber espionage group from China is working day and night to steal sensitive diplomatic information....
Speech System Used By Stephen Hawking Is Now Open To All
Intel has released the open source code of the speech system it developed for Stephen Hawking....
Top 4 Command Line Based Email Clients
Once you master one of these clients, you may not want to go back to GUI based clients....
Five Big Data Projects To Watch Out For!
Here are five important Open Source Big Data projects that you may not know about....
Top Five Community Tools
Top-notch tools can help in growth and maintenance of communities that make real difference....
Top Five Open Source E-Commerce Platforms
Establishing online presence of your business is very simple with these platforms....
Five Things You Need To Know About BLE
Bluetooth Low Energy (BLE) Technology is set to improve the lifestyle of consumers....
LibreOffice 5.0 Brings Major Performance Changes
LibreOffice 5.0 proves to be the best free alternative to Microsoft Office. ...
Five Must-Have Apps For Chromebook
You can also install and use these apps on Chrome browser on any OS....
 
  View All
Dialogue
 
Meet Pranjal Saxena, India's 21 Year Old Electronics Wizard
Milan Ondhia of EFYTimes was in a forthright conversation with the 21 year old Pranjal Saxena from New Delhi; an aspirant at the WorldSkills meet, in ...
“We Offer Managed Document Solutions To CIO And IT Decision Makers”: Canon
Manufacturing within the country will surely reduce the cost of our devices, but manufacturing can begin only if there is the desired eco-system and w...
“One Day The End User Can Open Up A Used Battery, And Use What’s Inside As Barbecue Sauce”
Of course that is not something currently possible, but what B&B Batteries does have are some secret recipes for their very specialised battery design...
We Wish To Procure All The LED Components Within India: Avni Energy
G. Gururaja, director, Avni Energy Solutions Pvt Ltd, shares his views about the expanding LED industry in the Indian market and the company's plans i...
We Have Registered 50 Per Cent Growth In The Last Two Years: Arihant Lighting
Apart from LEDs, Arihant is associated with the promotion of renewable energy in India and therefore, manufactures various energy saving products....
   
  View All
Videos
 
First Look: LG Optimus G
The phone sports a high-end display and comes powered by a powerful processor. ...
Create QR-Codes For Free
TEC-IT releases the freeware QR-Code Studio to provide a quick and convenient way of QR code creation for every application scenario....
DoT Secretary Shares Plans For Growth Of Telecom Sector
M.F. Farooqui has recently taken charge as secretary, Department of Telecom....
Hands-On: Sony Xperia Z
Xperia Z is Sony's first entrant model in the big-screen smartphone category. ...
Hands On: Videocon A30 Smartphone
Videocon, the consumer electronics company which is known for its refrigerators, washing machine and air-conditioner has unveiled its Android-based sm...
   
View All
   
 
IFA 2014
 
IFA 2014: LG Launches 34-Inches Curved Monitor
The company is yet to confirm price and availability of the device....
IFA 2014: Intel Launches First Core M Range Of Processors
This range of processors is tailor-made for 2-in-1 devices which include a tablet and a laptop....
MWC 2014: Tablet Lets People Feel Textures On Its Screen
Now feel what you see on your tablet, by way of ultrasonic waves....
MWC 2014: 4K Android Tablet Games To Kill Consoles, iPad
Tablet makers like Samsung want to beat the iPad by making 4K tabs. ...
MWC 2014: This Vodafone Backpack Helps Get Network In Disaster Situations
Two engineers of Vodafone New Zealand displayed the "mini" mobile network by Vodafone substructure in a backpack. ...
MWC 2014: Wilocity Chipset To Bring 'Lightening' Speed To Mobile Phones
Wilocity has developed a WiGig chipset for mobile phones that will bring lightning-fast wireless capability ...
MWC 2014: Samsung Introduces Octacore, Hexacore Chipsets
The Korean giant, Samsung unveiled two new octacore and hexacore chipsets at MWC 2014, in Barcelona. The company previously used Exynos 5 Octa 5410 ch...
   
View All
   
 
Events
 
19th Consumer Electronic Imaging Fair To Be Held On ...

View All
   
   
 
 

home archives contact us advertise with us
           
Magazines Portals Directories Events News Verticals Educational Institute  
Electronics for You
Open Source for You
Electronics Bazaar
electronicsforu.com
efytimes.com
opensourceforu.com
electronicsb2b.com
Electronics Annual Guide
EFY EXPO INDIA
EFY EXPO WEST
ELECTRONICS ROCKS
EFY Awards
OSIDAYS Expo
Electronics
Infotech
Linux & Open Source
Consumer Electronics
Science & Technology
BPO
EFY Techcenter

Educational Kits
Kitsnspares.com  
 
 
© Copyright 2015 EFY Enterprises Pvt. Ltd.
All rights reserved. Reproduction in whole or in part in any form or medium without written permission is prohibited.
Usage of the content from the web site is subject to Terms and Conditions