EFY Times  
Wednesday, July 29, 2015

 
GO
 
 
Indian IT- ITes Sector Does Not Need Government Support: NIIT CEO
 
Home >> Infotech >> Interviews
 
Indian IT- ITes Sector Does Not Need Government Support: NIIT CEO  
 
In an exclusive conversation with EFYTimes.com, Arvind Thakur, CEO, NIIT Technologies spoke about Indian IT and BPO industry and NIIT's perspective about the global scenario.    
Rate this news:  (0 Votes)
Monday, May 14, 2012 IT and ITes industry is now independent and it does not need any support from the government, opines Arvind Thakur, chief executive officer, NIIT Technologies. Unlike many other industry players, Thakur is positive about the government support that the industry has received in the past. He thinks that the government should concentrate on improving the infrastructure, which will help the industry to grow further.

In an exclusive conversation with EFYTimes.com, Thakur spoke about Indian IT and BPO industry and NIIT's perspective about the global scenario.

NIIT, NIIT technologies, Arving Thakur, Indian IT industry, Indian BPO Industry, Nasscom, Interview of Arvind thakur, Indian BPO news, Indian IT exports, BPO acquisitions in NIIT




Out of the total recorded revenue, how much is for the BPO arm of NIIT?

It is about 7 per cent in the past quarter. And if you look at the yearly figures, it was about 4 per cent.

How do you see the BPO industry growing in India, given the fact that there are economic pressures from Continental Europe and US?

BPO segment in India has two components- the voice and the non-voice. I think what is scaling up well is the non-voice element of this particular segment. There is competition in the voice part, which is emerging from other destinations, primarily on account of language and accent concerns. For example, Philippines is emerging as an important destination for servicing the US and certain Eastern European and Central European countries as well. So I see the non-voice component of the BPO industry as the space, which can scale up dramatically in India.

What about NIIT?

The same goes for NIIT as well. We have been focusing a lot on the back-end operations. So, one of the reasons why we have seen improvement in the BPO business is because of the large engagement that we have secured for a client where we have to do some pretty creative work, which is creating advertisements. That's good solid back-end work, which is not really voice based. That's the kind of work we are putting together and that's helping us grow our BPO business.

What will be your policy for FY13 for the BPO arm?

Our BPO business, because it is 4-7 per cent, is not a mainline scalable activity. Our BPO activity is an activity, which helps us complete end-to-end offerings to our customers. So, most of the BPO business that we have acquired would do complete outsourcing or an integrated IT and BPO solution. So our policy for the BPO arm is to go in with an integrated solution and split the parts between the BPO infrastructure and application development activity.

Do we see some acquisitions happening in this space in FY13?

Our focus and policy for acquisitions is very industry specific. So, the approach that we have been taking is to acquire assets that help us build strong competence for the specific industry. Because as far as horizontals are concerned, we have the capabilities but if we have to position ourselves strongly in the industry, then you need to acquire IP assets, which is more appropriate to acquire rather than horizontal services.

Nasscom came up with report, which estimated IT and ITes industry to be about $100 billion. What do you think is the share of the BPO industry and how do you see the industry growing henceforth?

I will not be able to quote the Nasscom figures but I believe that the BPO part is something substantial. Nasscom has outlined a strategic direction for the industry where it is looking at new industry segments, new geographies and new services that will help the industry grow from its $100 billion size to $200 billion by 2020. That's a very ambitious program and that will require significant changes in the way we engage in the market place. The last decade has been a decade where primary value proposition has been around cost arbitrage. But the next decade will be a decade where cost will always be important but the primary value proposition would be the business value that the customer gets. So some changes need to be brought about in the service lines that you go to market with, as compared to the previous years.

Do you think the industry is moving in the right direction?

I think we need some changes. One basic change that needs to be brought about is to move away from a cost arbitrage mindset to a value proposition mindset. To do that, we need to invest in intellectual property and platforms and we need to configure solutions where by the customer sees business value rather than cost improvement. To my mind, at least the progressive companies have already started moving on that path.

Recently the budget was out and there was nothing for the IT and ITes industry. What do you think is stopping the government to take favourable steps for the growth of the industry despite such high growth figures?

I think the government has provided a lot of support in the past and the industry has matured. A $100 billion industry is not a small industry. It has demonstrated that it can stand on its own in the global market. So, by virtue of the fact that the industry is matured and is globally competitive and recognised, I think support from the government is not as important as the government providing the right infrastructure to support the business. What is extremely important for the industry is to have a good education policy, a good telecom policy and infrastructure. If the government focusses on these things, it will be good for the industry.

Diksha  P Gupta, EFYTIMES News Network


Print Email Post Comment 
(Total Views: 3618)
 
Share

 
 
Infotech News
   
Akamai Reports Second Quarter 2015 Financial Results
Meet Ozo: A Spherical Camera By Nokia
NIIT Rolls Out Revolutionary Cloud Campus In China
Acer Introduces Cheap Windows 10 Notebooks
Wait Over: The Much-Awaited Windows 10 Is Here
 
 
 
     
     
     
     
     
     
Most popular
 

Daily

Weekly

IBM To Release 50 Projects To The Open Source Community
IBM To Release 50 Projects To The Open Source Community
GNU Founder Blesses Crowd Supply, A Hardware-Focused Crowdfunding Site
Xiaomi Unveils Mi Mouse Pad And Mi Metal Mouse Pad In India
6 Programmers Working Hard To Revolutionise Technology
LINE Introduces Lite App For Android ; Version Available In Google Play
Microsoft Launches Send App
Xiaomi Launches Mi 4i 32GB Variant In India
Cancer Is Painful, But Its Detection Can Now Be Painless
WhatsApp Undergoes A Major Overhaul; Introduces New Range Of Features
Five Things You Will Love About Windows 10!
Technology and Education:
Twitter Removes The Customised Background Feature
Instagram Rolls Out Search Feature For Web
Turtle Beach Corporation Announces New $15 Million Term Loan And Amendment Of Existing Subordinated Debt
Huawei Launches Honor 4A In China
“We Offer Managed Document Solutions To CIO And IT Decision Makers”: Canon
 
   

Overall

Features
Top Five Free CSS Editors For Linux
A good editor is all that programmer needs for web development!...
Five Pointless Yet Awesome Linux Tricks
Never thought command terminal will be entertaining? Try these 5 commands!...
Five Apps To Help You Relax
You can enjoy the sweet relief using these productivity apps!...
Seven Little-Known Facts About Bill Gates
The great philanthropist and Microsoft founder, Bill Gates has an interesting personality....
Five Things You Will Love About Windows 10!
Windows 10 launches on July 29, here are 5 things you will love about this desktop OS....
6 Programmers Working Hard To Revolutionise Technology
In today's tech dominant world, software developers have become celebrities and role models!...
7 Tricks Every Android User Must Know!
You can enjoy the new level of productivity and efficiency by following some simple tips of Android....
9 Cool Features On Google You Didn't Know About
For all those who didn't know about it, Google Art Project allows indivduals to view artifacts from more than 600 international gallaries, present acr...
Top Four New iPhone Apps
Download these apps on your iPhone or iPad and make your life easier....
Top 5 Project Management Certifications
Everything in IT can be considered as a project. The role of a project manager is a very responsible one, for any IT-related project ...
5 Tips About HTML5 That Can Change Your Life
Internet has come a long way with HTML5. The evolution of HTML has added a rich browsing experience to HTML....
Top 10 Useful Tools For Designers And Developers
Tools and apps have long been an important part of designing and development....
5 Gmail Features You May Not Have Heard Of!
Google's email service packs many hidden features....
Top 5 Upcoming Tech Product Launches
Here are 5 exciting new tech products that will launch before the end of the year...
Six Organisations That Secretly Run The Internet!
Find out who is behind the giant wheel of the internet!...
 
  View All
Dialogue
 
“We Offer Managed Document Solutions To CIO And IT Decision Makers”: Canon
Manufacturing within the country will surely reduce the cost of our devices, but manufacturing can begin only if there is the desired eco-system and w...
“One Day The End User Can Open Up A Used Battery, And Use What’s Inside As Barbecue Sauce”
Of course that is not something currently possible, but what B&B Batteries does have are some secret recipes for their very specialised battery design...
We Wish To Procure All The LED Components Within India: Avni Energy
G. Gururaja, director, Avni Energy Solutions Pvt Ltd, shares his views about the expanding LED industry in the Indian market and the company's plans i...
We Have Registered 50 Per Cent Growth In The Last Two Years: Arihant Lighting
Apart from LEDs, Arihant is associated with the promotion of renewable energy in India and therefore, manufactures various energy saving products....
“Elcom Plans To Build A New State Of The Art R&D And Manufacturing Unit In Maharashtra", Reveals MD Girish V Vaze
Starting out as a small business to cater to the industry’s need for import substitutes, Elcom International has grown to be a leader in the field of ...
   
  View All
Videos
 
First Look: LG Optimus G
The phone sports a high-end display and comes powered by a powerful processor. ...
Create QR-Codes For Free
TEC-IT releases the freeware QR-Code Studio to provide a quick and convenient way of QR code creation for every application scenario....
DoT Secretary Shares Plans For Growth Of Telecom Sector
M.F. Farooqui has recently taken charge as secretary, Department of Telecom....
Hands-On: Sony Xperia Z
Xperia Z is Sony's first entrant model in the big-screen smartphone category. ...
Hands On: Videocon A30 Smartphone
Videocon, the consumer electronics company which is known for its refrigerators, washing machine and air-conditioner has unveiled its Android-based sm...
   
View All
   
 
IFA 2014
 
IFA 2014: LG Launches 34-Inches Curved Monitor
The company is yet to confirm price and availability of the device....
IFA 2014: Intel Launches First Core M Range Of Processors
This range of processors is tailor-made for 2-in-1 devices which include a tablet and a laptop....
MWC 2014: Tablet Lets People Feel Textures On Its Screen
Now feel what you see on your tablet, by way of ultrasonic waves....
MWC 2014: 4K Android Tablet Games To Kill Consoles, iPad
Tablet makers like Samsung want to beat the iPad by making 4K tabs. ...
MWC 2014: This Vodafone Backpack Helps Get Network In Disaster Situations
Two engineers of Vodafone New Zealand displayed the "mini" mobile network by Vodafone substructure in a backpack. ...
MWC 2014: Wilocity Chipset To Bring 'Lightening' Speed To Mobile Phones
Wilocity has developed a WiGig chipset for mobile phones that will bring lightning-fast wireless capability ...
MWC 2014: Samsung Introduces Octacore, Hexacore Chipsets
The Korean giant, Samsung unveiled two new octacore and hexacore chipsets at MWC 2014, in Barcelona. The company previously used Exynos 5 Octa 5410 ch...
   
View All
   
 
Events
 
19th Consumer Electronic Imaging Fair To Be Held On ...

View All
   
   
 
 

home archives contact us advertise with us
           
Magazines Portals Directories Events News Verticals Educational Institute  
Electronics for You
Open Source for You
Electronics Bazaar
electronicsforu.com
efytimes.com
opensourceforu.com
electronicsb2b.com
Electronics Annual Guide
EFY EXPO INDIA
EFY EXPO WEST
ELECTRONICS ROCKS
EFY Awards
OSIDAYS Expo
Electronics
Infotech
Linux & Open Source
Consumer Electronics
Science & Technology
BPO
EFY Techcenter

Educational Kits
Kitsnspares.com  
 
 
© Copyright 2015 EFY Enterprises Pvt. Ltd.
All rights reserved. Reproduction in whole or in part in any form or medium without written permission is prohibited.
Usage of the content from the web site is subject to Terms and Conditions