EFY Times  
Thursday, September 03, 2015

 
GO
 
 
Websense Technical Support Leads Industry For 3 Consecutive Years
 
Home >> Infotech >> Trends                                                                                PRESS RELEASE
 
Websense Technical Support Leads Industry For 3 Consecutive Years  
 
   
Rate this news:  (0 Votes)
Thursday, June 21, 2012 For the third year in a row, content security leader Websense has been recognized for excellent customer service and support, by attaining certification under the prestigious Service Capability & Performance (SCP) Standards. The results are based on an extensive third-party on-site audit of worldwide support centers. The SCP Standards define a stringent set of performance criteria that quantify the effectiveness of customer service and support and represent the global benchmark of service excellence.






“It’s clear why Websense® Global Technical Support achieved certification against the SCP Standards in 2012, 2011, and 2010,” said Greg Coleman, vice president of strategic programs for Service Strategies. “Our in-depth audits show that Websense consistently delivers the highest quality service and support on a global scale. The IT security landscape is changing rapidly. Organizations need vendors that provide not only highly effective security, but highly effective support systems as well. Websense provides that peace of mind, as evidenced by the fact that the company met or exceeded the performance requirements of more than 100 business practices defined in the SCP Standards.”

Websense Global Technical Support offers three global support programs (Standard Support, Premium Support, and Mission Critical Support), so that every size and type of organization can choose a plan that fits their needs.

Websense support services back the award-winning Websense TRITON™ solutions, which unify all of the key components of threat defense and data-theft prevention into a cohesive security system. The TRITON solution brings together web security, email security, mobile security, and data loss prevention (DLP) defenses and intelligence within one management console.

“We have invested heavily in delivering a quality support experience and hold ourselves accountable to this mandate by having an independent audit each year to measure how we are executing against this benchmark,” said John McCormack, president, Websense. “SCP is an internationally known standard for support excellence and this recognition is a testament to our customer commitment.”

The SCP Standards are part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies and Service Strategies Corporation created the internationally recognized standards. The standards define best practices for delivering world-class technology service and support, quantify performance levels, and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.

For more information about Websense Global Technical Support, please visit www.websense.com/support. For more information about the Service Capability & Performance Standards, please visit www.servicestrategies.com.



Print Email Post Comment 
(Total Views: 914)
 
Share

 
 
Infotech News
   
Wingify Launches notCRUD – A Community To Showcase The Best Of India Product, Technology And Design Thinking
Google Refines Its Logo After 16 Years
Linkedin Undergoes Makeover; Introduces Revamped Messaging Service
Dubai Financial Market Prepares For The Future With Avaya SDN Fx
TCS Inaugurates Japan-Centric Delivery Center In Pune
 
 
 
     
     
     
     
     
     
Most popular
 

Daily

Weekly

Overall

Features
Hack 2.0, An Open Source Typeface Is Here!
Bring design to your source code with this open source typeface....
Top Five Open Source Tools For Students And Teachers
Affordable and stress-free open source software tools can help students and teachers make learning fun....
Top Four Markup Languages
Formatting and publishing documentation is a crucial part of programmer's life. Markup languages simplify this task....
Top Five File Managers For Linux
File management programs streamline and simplify the process on your computer....
Now Water Your Lawn Using Raspberry Pi
An open source enthusiast, Robert Booth has developed a prototype of lawn watering system....
Download Mozilla's Open Source Furniture To Furnish Your Office At Low Cost
Mozilla and Nosigner are enabling inexpensive office furniture with open source schematic....
Top 5 Free Ebooks, Movies And Audio Books For Your iPad And Kindle!
Here is a list of best free books, movies and audio books from OpenCulture!...
Chinese Hackers To Attack India
A sophisticated cyber espionage group from China is working day and night to steal sensitive diplomatic information....
Speech System Used By Stephen Hawking Is Now Open To All
Intel has released the open source code of the speech system it developed for Stephen Hawking....
Top 4 Command Line Based Email Clients
Once you master one of these clients, you may not want to go back to GUI based clients....
Five Big Data Projects To Watch Out For!
Here are five important Open Source Big Data projects that you may not know about....
Top Five Community Tools
Top-notch tools can help in growth and maintenance of communities that make real difference....
Top Five Open Source E-Commerce Platforms
Establishing online presence of your business is very simple with these platforms....
Five Things You Need To Know About BLE
Bluetooth Low Energy (BLE) Technology is set to improve the lifestyle of consumers....
LibreOffice 5.0 Brings Major Performance Changes
LibreOffice 5.0 proves to be the best free alternative to Microsoft Office. ...
 
  View All
Dialogue
 
Meet Pranjal Saxena, India's 21 Year Old Electronics Wizard
Milan Ondhia of EFYTimes was in a forthright conversation with the 21 year old Pranjal Saxena from New Delhi; an aspirant at the WorldSkills meet, in ...
“We Offer Managed Document Solutions To CIO And IT Decision Makers”: Canon
Manufacturing within the country will surely reduce the cost of our devices, but manufacturing can begin only if there is the desired eco-system and w...
“One Day The End User Can Open Up A Used Battery, And Use What’s Inside As Barbecue Sauce”
Of course that is not something currently possible, but what B&B Batteries does have are some secret recipes for their very specialised battery design...
We Wish To Procure All The LED Components Within India: Avni Energy
G. Gururaja, director, Avni Energy Solutions Pvt Ltd, shares his views about the expanding LED industry in the Indian market and the company's plans i...
We Have Registered 50 Per Cent Growth In The Last Two Years: Arihant Lighting
Apart from LEDs, Arihant is associated with the promotion of renewable energy in India and therefore, manufactures various energy saving products....
   
  View All
Videos
 
First Look: LG Optimus G
The phone sports a high-end display and comes powered by a powerful processor. ...
Create QR-Codes For Free
TEC-IT releases the freeware QR-Code Studio to provide a quick and convenient way of QR code creation for every application scenario....
DoT Secretary Shares Plans For Growth Of Telecom Sector
M.F. Farooqui has recently taken charge as secretary, Department of Telecom....
Hands-On: Sony Xperia Z
Xperia Z is Sony's first entrant model in the big-screen smartphone category. ...
Hands On: Videocon A30 Smartphone
Videocon, the consumer electronics company which is known for its refrigerators, washing machine and air-conditioner has unveiled its Android-based sm...
   
View All
   
 
IFA 2014
 
IFA 2014: LG Launches 34-Inches Curved Monitor
The company is yet to confirm price and availability of the device....
IFA 2014: Intel Launches First Core M Range Of Processors
This range of processors is tailor-made for 2-in-1 devices which include a tablet and a laptop....
MWC 2014: Tablet Lets People Feel Textures On Its Screen
Now feel what you see on your tablet, by way of ultrasonic waves....
MWC 2014: 4K Android Tablet Games To Kill Consoles, iPad
Tablet makers like Samsung want to beat the iPad by making 4K tabs. ...
MWC 2014: This Vodafone Backpack Helps Get Network In Disaster Situations
Two engineers of Vodafone New Zealand displayed the "mini" mobile network by Vodafone substructure in a backpack. ...
MWC 2014: Wilocity Chipset To Bring 'Lightening' Speed To Mobile Phones
Wilocity has developed a WiGig chipset for mobile phones that will bring lightning-fast wireless capability ...
MWC 2014: Samsung Introduces Octacore, Hexacore Chipsets
The Korean giant, Samsung unveiled two new octacore and hexacore chipsets at MWC 2014, in Barcelona. The company previously used Exynos 5 Octa 5410 ch...
   
View All
   
 
Events
 
19th Consumer Electronic Imaging Fair To Be Held On ...

View All
   
   
 
 

home archives contact us advertise with us
           
Magazines Portals Directories Events News Verticals Educational Institute  
Electronics for You
Open Source for You
Electronics Bazaar
electronicsforu.com
efytimes.com
opensourceforu.com
electronicsb2b.com
Electronics Annual Guide
EFY EXPO INDIA
EFY EXPO WEST
ELECTRONICS ROCKS
EFY Awards
OSIDAYS Expo
Electronics
Infotech
Linux & Open Source
Consumer Electronics
Science & Technology
BPO
EFY Techcenter

Educational Kits
Kitsnspares.com  
 
 
© Copyright 2015 EFY Enterprises Pvt. Ltd.
All rights reserved. Reproduction in whole or in part in any form or medium without written permission is prohibited.
Usage of the content from the web site is subject to Terms and Conditions