EFY Times  
Saturday, July 04, 2015

 
GO
 
 

Websense Technical Support Leads Industry For 3 Consecutive Years
 
Home >> Infotech >> Trends                                                                                PRESS RELEASE
 
Websense Technical Support Leads Industry For 3 Consecutive Years  
 
   
Rate this news:  (0 Votes)
Thursday, June 21, 2012 For the third year in a row, content security leader Websense has been recognized for excellent customer service and support, by attaining certification under the prestigious Service Capability & Performance (SCP) Standards. The results are based on an extensive third-party on-site audit of worldwide support centers. The SCP Standards define a stringent set of performance criteria that quantify the effectiveness of customer service and support and represent the global benchmark of service excellence.






“It’s clear why Websense® Global Technical Support achieved certification against the SCP Standards in 2012, 2011, and 2010,” said Greg Coleman, vice president of strategic programs for Service Strategies. “Our in-depth audits show that Websense consistently delivers the highest quality service and support on a global scale. The IT security landscape is changing rapidly. Organizations need vendors that provide not only highly effective security, but highly effective support systems as well. Websense provides that peace of mind, as evidenced by the fact that the company met or exceeded the performance requirements of more than 100 business practices defined in the SCP Standards.”

Websense Global Technical Support offers three global support programs (Standard Support, Premium Support, and Mission Critical Support), so that every size and type of organization can choose a plan that fits their needs.

Websense support services back the award-winning Websense TRITON™ solutions, which unify all of the key components of threat defense and data-theft prevention into a cohesive security system. The TRITON solution brings together web security, email security, mobile security, and data loss prevention (DLP) defenses and intelligence within one management console.

“We have invested heavily in delivering a quality support experience and hold ourselves accountable to this mandate by having an independent audit each year to measure how we are executing against this benchmark,” said John McCormack, president, Websense. “SCP is an internationally known standard for support excellence and this recognition is a testament to our customer commitment.”

The SCP Standards are part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies and Service Strategies Corporation created the internationally recognized standards. The standards define best practices for delivering world-class technology service and support, quantify performance levels, and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.

For more information about Websense Global Technical Support, please visit www.websense.com/support. For more information about the Service Capability & Performance Standards, please visit www.servicestrategies.com.



Print Email Post Comment 
(Total Views: 876)
 
Share

 
 
Infotech News
   
Twitter Introduces New Twitter Ads Button
Shifting Base To A New Place? No Need To Change Your Mobile Number
Facebook To Provide High Speed Internet Via Laser-Shooting Drones
Introducing Gello: An Open Source Chromium Browser For Android By CyanogenMod
Facebook Lite Launched; The Feature Consumes Less Data
 
 
 
     
     
     
     
     
     
Most popular
 

Daily

Introducing Gello: An Open Source Chromium Browser For Android By CyanogenMod
Facebook To Provide High Speed Internet Via Laser-Shooting Drones
Samsung Tops Ranking In 2015 J.D. Power HDTV Satisfaction Report Two Years In A Row
Barr Group Launches First Embedded Systems Training Courses In Germany
Huawei Unveils Honor 7 Smartphone With Fingerprint Scanner
Synopsys Expands Security Solutions With Acquisition Of Elliptic Technologies
Shifting Base To A New Place? No Need To Change Your Mobile Number
Microchip Announces Projected-Capacitive Touch Screen Controller With Noise-Robust, Advanced Multi-Touch And Gesture Performance
Orbital ATK’s 155mm Artillery Precision Guidance Kit Meets All Accuracy, Safety And Reliability Requirements During Lot Acceptance Test
Google Nexus 6 Now Available For Rs. 29,999!
 
   

Weekly

Overall

Features
6 Top Selling Smartphones You Can Buy At Discount Price!
E-commerce stores are running attractive discounts and exchange offers on top selling smartphones in India!...
6 Google Apps Features That You Probably Didn't Know
Google apps has plenty of useful features to ease your business communication....
5 Tricks For Effective Email Marketing Campaign
Email marketing has been very effective in the growth of e-commerce business....
Top 10 Free Bootstrap Templates
You can use readily available Bootstrap HTML templates to quickly develop your website...
Top 4 Latest News Apps
The news app launched in last month changed everything for readers!...
7 Awesome Yet, Free Tools For Your Startup
Building a start-up can be hard but, you can use free tools to simplify the starting...
Top 5 Powerful Mini PCs That You Can Buy Today!
Pocket size Mini PCs save lot of space and power...
5 Things Successful People Practice Everyday
Success doesn't come overnight, you have to change your habits and style of work to get success....
Top 7 Smartphones Recently Launched !
Chinese manufacturer, Gionee launched two flagship devices this week...
4 Examples That Prove Technology Has Gone Too Far
Today, we are facing greater and terrifying implications of rapidly advancing technology than ever before.We must know when to draw the line...
7 iOS 9 Features That Apple Copied From Android
Some of the new features in iOS 9 are actually quite old to Android users...
How Much Will Windows 10 Cost?
Find out how much Microsoft will charge users who are not qualified for the free upgrade...
5 Barriers To Overcome While Learning to Code
You can get ample of benefits once you overcome these common learning barriers...
7 Android Apps To Make You Smarter!
Now train your brain with smartphone apps!...
5 Reasons Why Twitter Is Failing To Make Money
The company continues to make loss after resignation of CEO Dick Costolo!...
 
  View All
Dialogue
 
“One Day The End User Can Open Up A Used Battery, And Use What’s Inside As Barbecue Sauce”
Of course that is not something currently possible, but what B&B Batteries does have are some secret recipes for their very specialised battery design...
We Wish To Procure All The LED Components Within India: Avni Energy
G. Gururaja, director, Avni Energy Solutions Pvt Ltd, shares his views about the expanding LED industry in the Indian market and the company's plans i...
We Have Registered 50 Per Cent Growth In The Last Two Years: Arihant Lighting
Apart from LEDs, Arihant is associated with the promotion of renewable energy in India and therefore, manufactures various energy saving products....
“Elcom Plans To Build A New State Of The Art R&D And Manufacturing Unit In Maharashtra", Reveals MD Girish V Vaze
Starting out as a small business to cater to the industry’s need for import substitutes, Elcom International has grown to be a leader in the field of ...
Delta Magnets Ltd To Enter Into JV With Chinese Company!
The company had partnered with TDK Japan for technology transfer to manufacture magnets in India....
   
  View All
Videos
 
First Look: LG Optimus G
The phone sports a high-end display and comes powered by a powerful processor. ...
Create QR-Codes For Free
TEC-IT releases the freeware QR-Code Studio to provide a quick and convenient way of QR code creation for every application scenario....
DoT Secretary Shares Plans For Growth Of Telecom Sector
M.F. Farooqui has recently taken charge as secretary, Department of Telecom....
Hands-On: Sony Xperia Z
Xperia Z is Sony's first entrant model in the big-screen smartphone category. ...
Hands On: Videocon A30 Smartphone
Videocon, the consumer electronics company which is known for its refrigerators, washing machine and air-conditioner has unveiled its Android-based sm...
   
View All
   
 
IFA 2014
 
IFA 2014: LG Launches 34-Inches Curved Monitor
The company is yet to confirm price and availability of the device....
IFA 2014: Intel Launches First Core M Range Of Processors
This range of processors is tailor-made for 2-in-1 devices which include a tablet and a laptop....
MWC 2014: Tablet Lets People Feel Textures On Its Screen
Now feel what you see on your tablet, by way of ultrasonic waves....
MWC 2014: 4K Android Tablet Games To Kill Consoles, iPad
Tablet makers like Samsung want to beat the iPad by making 4K tabs. ...
MWC 2014: This Vodafone Backpack Helps Get Network In Disaster Situations
Two engineers of Vodafone New Zealand displayed the "mini" mobile network by Vodafone substructure in a backpack. ...
MWC 2014: Wilocity Chipset To Bring 'Lightening' Speed To Mobile Phones
Wilocity has developed a WiGig chipset for mobile phones that will bring lightning-fast wireless capability ...
MWC 2014: Samsung Introduces Octacore, Hexacore Chipsets
The Korean giant, Samsung unveiled two new octacore and hexacore chipsets at MWC 2014, in Barcelona. The company previously used Exynos 5 Octa 5410 ch...
   
View All
   
 
Events
 
19th Consumer Electronic Imaging Fair To Be Held On ...

View All
   
   
 
 

home archives contact us advertise with us
           
Magazines Portals Directories Events News Verticals Educational Institute  
Electronics for You
Open Source for You
Electronics Bazaar
electronicsforu.com
efytimes.com
opensourceforu.com
electronicsb2b.com
Electronics Annual Guide
EFY EXPO INDIA
EFY EXPO WEST
ELECTRONICS ROCKS
EFY Awards
OSIDAYS Expo
Electronics
Infotech
Linux & Open Source
Consumer Electronics
Science & Technology
BPO
EFY Techcenter

Educational Kits
Kitsnspares.com  
 
 
© Copyright 2015 EFY Enterprises Pvt. Ltd.
All rights reserved. Reproduction in whole or in part in any form or medium without written permission is prohibited.
Usage of the content from the web site is subject to Terms and Conditions