EFY Times  
Thursday, April 24, 2014

 
GO
 
 

Mobile Apps Transform How Airlines Do Business
 
Home >> Infotech >> Trends
 
Mobile Apps Transform How Airlines Do Business  
 
   
Rate this news:  (0 Votes)
Thursday, June 21, 2012 The way airlines are doing business is undergoing a fundamental transformation as mobile apps permeate every step of the journey and core aspects of operations. The 14th annual SITA/Airline Business IT Trends Survey shows 93% of airlines have mobile services for passengers as a top investment priority over the next three years, with 58% investing in major programs.






The survey, which represents the views of more than half of the world’s top 100 carriers, reports that airlines are focusing IT investment in the key areas of improving passenger service, reducing the cost of business operations and revenue generation. Passenger service is the top priority and mobile services for passengers tops the list with 58% of airlines planning major programs in the next three years. An additional 35% are investing in research and development. In the area of sales and distribution, mobile has taken hold with more than half of airlines already selling tickets via mobile devices and by 2015, 89% of the airlines plan to do so.

But the real transformation is not just in the area of sales, this year’s survey shows that airlines are using mobile apps right across the business. By 2015, almost nine out of ten airlines plan to have the following core services available via mobile: flight search, check-in, boarding passes, ticket purchase, flight status notification, ancillary services, with customer complaint handling and missing baggage management following closely

Half of the airlines have already implemented mobile services for flight search and check-in with close to half also providing boarding passes, ticket purchase and flight status notifications.

Launching the 2012 Airline IT Trends Survey, Francesco Violante CEO SITA, said: “This year’s survey shows how airlines are committed to mobile across the whole business. Mobile apps are being used to improve the passenger experience, reduce operating costs and generate revenue. This is the second year that mobile services for passengers tops the list of investment programs and it is the adoption of mobile apps across sales, customer services and passenger processing that truly shows that airlines are committed to transformation.”

Nine out of ten airlines are investing in social media over the next three years. Some 57% of airlines believe social media can play a significant role in promoting sales with 39% stressing its value in customer service. Four out of ten promote flights via social media already, and almost 90% plan to do so by 2015. Both social media and mobile open the door for a more personalized service, and 78% of airlines in this year’s survey already have, or plan to, personalize sales offerings via their direct channels.

Over the last number of years, the SITA/Airline Business annual survey has shown the migration to mobile but the results this year show an absolute commitment from the airlines to a mobile future.



Print Email Post Comment 
(Total Views: 786)
 
Share
 
 
Infotech News
   
6 Disk Cloning Tools For Linux Users!
TRAI Set To Mandate Minimum Internet Download Speed
These Android-Based Furnishings And Appliances Offer Transparent Touchscreens
Google Ads Will Now Link Users Within Mobile Apps
12 Log File Viewers and Analysers To Know!
 
 
 
     
     
     
Press Release
     
Truecaller Delights Tata DOCOMO Users ...
Mindtree And IGD Launch Inaugural ...
Over 69 Per Cent Of Targeted Attacks In ...
Network18 Along With Microsoft Launches ...
Exar Offers Wide Frequency Universal ...
Pitney Bowes Partners With INRIX To ...
IMImobile Builds Windows “Up At The O2” ...
FineLine Prototyping Acquired By Proto ...
Proto Labs, Inc. Launches New Additive ...
Isola Group Using Motorola WLAN ...
WeChat’s New Real Time Location Sharing ...
Orange Business Services Helps Haier ...
Nokia Asha Touch Phones Receive New ...
Milagrow Launches India’s Most Powerful ...
SAPPHIRE SHIPS R9 295X2 And R9 295X2 OC ...
Samsung Galaxy Tab 4 Available In U.S. ...
Toshiba And National Science Teachers ...
Amazon And HBO Ink Exclusive Multi-Year ...
Research And Markets: Global Radio ...
Hitachi Solutions Canada Again Named As ...
Buck Converter From Diodes Incorporated ...
Pre-Order The New Samsung Galaxy Tab 4 ...
GTS Introduces Low-Cost Way To Charge ...
Haag-Streit USA And Sony Medical Bring ...
Bulgaria’s Mobiltel And Amdocs Win ...
 
GlacialLight Introduces Arcturus Series ...
IBM Social Business Helps Polaris FT ...
PE INTERNATIONAL Delivers ...
Corning Announces Gorilla Glass 3 & ...
Code For India Announces First Ever ...
APO Announces Strategic Partnership ...
Accenture To Help Azure Power Expand ...
Research And Markets: Global NAND Flash ...
AGC's Dragontrail Now Carried By 37 ...
Research And Markets: Global 3D NAND ...
Research And Markets: Nanotechnology ...
1-800-Recycling.com Profiled And ...
UST Global Recognized By The WorldBlu ...
Ferro Reports Adjusted EPS Of $0.19 For ...
ESI Announces Preliminary Results For ...
Research And Markets: India UPS Market ...
Celanese To Add Fortron PPS Compounding ...
IEEE Commemorates Historic 100th Year ...
Dassault Systèmes’ 3DEXPERIENCE ...
THine Unveils Its New Interface ...
EVERLIGHT Introduces An Ultra-Thin ...
Vuzix To Showcase Its Award-Winning ...
Siemens AG Relies On Teradata ...
PSI Repair Services To Showcase Its ...
Global Adhesives And Sealants Industry: ...
     
     
     
     
     
Most popular
 
Features
6 Disk Cloning Tools For Linux Users!
Cloning your disk helps in protecting the data on it through replication....
12 Log File Viewers and Analysers To Know!
Here's how you can make sense of your computer's logs!...
7 Super Useful Application Servers For Developers
Building your own application? Here's something that you would appreate....
Smartphone Review: Gionee Elife E7
With the right marketing pitch, Gionee could end up eating into the market of companies like Micromax, while also affecting sales of brands like Samsu...
10 Open Source Video Editing Tools For Amateurs And Professionals
Are you a Linux user? Want to make first class videos? Here are the tools!...
9 Small Footprint Web Browsers For Linux Users
While all of these work on Linux, many of them are also cross platform tools....
Password Cracking Anyone? Here Are 10 Tools To Help You!
It takes only a hacker to pinpoint the loopholes in a well-structured program....
8 Of The Very Best Encryption Tools To Secure Your Network
Encrypting and decrypting data are common phenomena utilised by people to protect their digital communication. Here are some handy tools....
Are You A SysAdmin? Keep These 10 Tools At Hand!
Being a sysadmin has its share of joys, however, challenges abound in this digital world! ...
Here Are 8 Awesome Books On Exploitation And Vulnerability Research
Keeping just the right books at hand is perhaps one of the better moves on the part of an ethical hacking, then there's the hacking of course!...
The Top 10 Application Security Books For You!
The following books will teach you how to preserve and protect the sanctity of your applications all the while giving you useful information about eth...
6 Packet Sniffing Tools For Ethical Hackers!
Keeping your network secure requires a lot of tools. The packet sniffing tools are amongst those that are most important....
Here Are 18 Proxy Websites To Access Blocked Websites
Go on and surf some blocked websites......
12 Instant Messaging Clients For Linux Users!
Want to chat with your friends? Use these IMs!...
7 Cryptography Books That'll Answer All Your Questions!
If you want to learn to break ciphers, encryptions or codes, well, look no further... ...
 
  View All
Dialogue
 
HTC Is Strong And There Are No Plans Of Sale Now Or In Future, Says HTC's Senior Director-Marketing
Atithya Amaresh from EFYTimes had an exclusive chat with Sirpa H. Ikola, senior director, Marketing, South Asia, HTC about its devices and its plans w...
“Cloud And Hybrid Hosting Are The Way To Go!”
Diksha P Gupta from Open Source For You spoke to Anil Chandaliya, chief network administrator, ESDS, about how customers can play safe while dealing w...
"Linux Interoperability Has Been Enabled Through Work Across Microsoft"
Diksha P Gupta from the OSFY team spoke to Dr K Y Srinivasan, principal architect at Microsoft, about how the company is moving ahead on the open trac...
"For Modern Day Tablets And Smartphones, Android Has Become A Default"
Diksha P Gupta from EFYTimes.com spoke to Indrajit Sabharwal, managing director, Simmtronics Semiconductors Ltd, about the compan...
"Torvalds' Blunt, Harsh Criticism Helps Open Source Grow"
Steve Ballmer called Linux 'cancer, which attached itself... to everything it touches,' in 2001 and oh-so-rightly. ...
   
  View All
Videos
 
First Look: LG Optimus G
The phone sports a high-end display and comes powered by a powerful processor. ...
Create QR-Codes For Free
TEC-IT releases the freeware QR-Code Studio to provide a quick and convenient way of QR code creation for every application scenario....
DoT Secretary Shares Plans For Growth Of Telecom Sector
M.F. Farooqui has recently taken charge as secretary, Department of Telecom....
Hands-On: Sony Xperia Z
Xperia Z is Sony's first entrant model in the big-screen smartphone category. ...
Hands On: Videocon A30 Smartphone
Videocon, the consumer electronics company which is known for its refrigerators, washing machine and air-conditioner has unveiled its Android-based sm...
   
View All
   
 
MWC 2014
 
MWC 2014: Tablet Lets People Feel Textures On Its Screen
Now feel what you see on your tablet, by way of ultrasonic waves....
MWC 2014: 4K Android Tablet Games To Kill Consoles, iPad
Tablet makers like Samsung want to beat the iPad by making 4K tabs. ...
MWC 2014: This Vodafone Backpack Helps Get Network In Disaster Situations
Two engineers of Vodafone New Zealand displayed the "mini" mobile network by Vodafone substructure in a backpack. ...
MWC 2014: Wilocity Chipset To Bring 'Lightening' Speed To Mobile Phones
Wilocity has developed a WiGig chipset for mobile phones that will bring lightning-fast wireless capability ...
MWC 2014: Samsung Introduces Octacore, Hexacore Chipsets
The Korean giant, Samsung unveiled two new octacore and hexacore chipsets at MWC 2014, in Barcelona. The company previously used Exynos 5 Octa 5410 ch...
MWC 2014: Alcatel Unveils PIXI 7 Tablet With Android 4.4
Alcatel arrived at the MWC 2014 with yet another low cost Android tablet, priced at $110 ...
MWC 2014: LG F70 Unveiled With Android 4.4
LG announced the new LTE-enabled Android smartphone, LG F70, at MWC 2014 in Barcelona. ...
   
View All
   
 
Events
 
19th Consumer Electronic Imaging Fair To Be Held On ...

View All
   
   
 
 

home archives contact us advertise with us
           
Magazines Portals Directories Events News Verticals Educational Institute  
Electronics for You
Open Source for You
Facts for You
Electronics Bazaar
electronicsforu.com
efytimes.com
bpotimes.com
linuxforu.com
Electronics Annual Guide
EFY EXPO
EFY Awards
EduTech Expo
OSIDAYS Expo
Electronics
Infotech
Linux & Open Source
Consumer Electronics
Science & Technology
BPO
EFY Techcenter 
 
 
© Copyright 2014 EFY Enterprises Pvt. Ltd.
All rights reserved. Reproduction in whole or in part in any form or medium without written permission is prohibited.
Usage of the content from the web site is subject to Terms and Conditions