EFY Times  
Thursday, August 21, 2014

 
GO
 
 

Mobile Apps Transform How Airlines Do Business
 
Home >> Infotech >> Trends
 
Mobile Apps Transform How Airlines Do Business  
 
   
Rate this news:  (0 Votes)
Thursday, June 21, 2012 The way airlines are doing business is undergoing a fundamental transformation as mobile apps permeate every step of the journey and core aspects of operations. The 14th annual SITA/Airline Business IT Trends Survey shows 93% of airlines have mobile services for passengers as a top investment priority over the next three years, with 58% investing in major programs.






The survey, which represents the views of more than half of the world’s top 100 carriers, reports that airlines are focusing IT investment in the key areas of improving passenger service, reducing the cost of business operations and revenue generation. Passenger service is the top priority and mobile services for passengers tops the list with 58% of airlines planning major programs in the next three years. An additional 35% are investing in research and development. In the area of sales and distribution, mobile has taken hold with more than half of airlines already selling tickets via mobile devices and by 2015, 89% of the airlines plan to do so.

But the real transformation is not just in the area of sales, this year’s survey shows that airlines are using mobile apps right across the business. By 2015, almost nine out of ten airlines plan to have the following core services available via mobile: flight search, check-in, boarding passes, ticket purchase, flight status notification, ancillary services, with customer complaint handling and missing baggage management following closely

Half of the airlines have already implemented mobile services for flight search and check-in with close to half also providing boarding passes, ticket purchase and flight status notifications.

Launching the 2012 Airline IT Trends Survey, Francesco Violante CEO SITA, said: “This year’s survey shows how airlines are committed to mobile across the whole business. Mobile apps are being used to improve the passenger experience, reduce operating costs and generate revenue. This is the second year that mobile services for passengers tops the list of investment programs and it is the adoption of mobile apps across sales, customer services and passenger processing that truly shows that airlines are committed to transformation.”

Nine out of ten airlines are investing in social media over the next three years. Some 57% of airlines believe social media can play a significant role in promoting sales with 39% stressing its value in customer service. Four out of ten promote flights via social media already, and almost 90% plan to do so by 2015. Both social media and mobile open the door for a more personalized service, and 78% of airlines in this year’s survey already have, or plan to, personalize sales offerings via their direct channels.

Over the last number of years, the SITA/Airline Business annual survey has shown the migration to mobile but the results this year show an absolute commitment from the airlines to a mobile future.



Print Email Post Comment 
(Total Views: 868)
 
Share

 
 
Infotech News
   
LinguaNext’s ‘Linguify.Mobile’ Powers Quikr And Yepme Mobile Apps In Hindi
Truecaller Has Introduced Premium And Name Search For Windows Phone 8 Truecaller Users!
Hampi Emerges As The Most Searched Historical Place In Karnataka
Maxx Mobile Launches The MX200 – Phone With Power Battery
No Need To Worry About Changing All Your Password Every Time There Is An Online Attack
 
 
 
     
     
     
     
     
     
Most popular
 

Daily

European Telcos Demand Easy Cloud And Managed Services Provisioning: Axiros Delivers
Microsoft Simplifies Cloud Adoption
India’s First Ever Intl Domain Conference To Be Held In Hyderabad
Indians Prefer Making In-App Purchases From Their Mobile Messaging Apps
PowerSafe’s New PB5600 To Fit In Everyone’s Pocket
‘Reimagining Mobile’ To Take Centre Stage At Mobile Marketing Association Forum In Mumbai 2014
Research And Markets: Malaysia Electronic Security Equipment Industry Outlook To 2018 - Increasing Demand For CCTV Cameras To Spur Growth
K2L’s Automotive Test System Is An All-In-One Test, Simulation, Analysis And Verification Tool For Every Major Automotive Bus System
Telefónica And Brocade Establish Benchmarks For NFV Deployment And Performance In Joint Reference Lab Tests
Adminovate Introduces Latest Version Of GraphiteGTC Integrated Development Environment
 
   

Weekly

Overall

Features
15 PHP Security Best Practices On Linux
Stay secure from unwanted PHP attacks. Here are the commands to help you out....
Learn To Compile And Run C/C++ Code In Linux: 10 Steps To Follow
Move on from MS-Windows and create C/C++ programs on Ubuntu Linux. We are here to help you....
30 Useful Tips to Give You Better FreeBSD Experience
Using FreeBSD takes a new turn for you as we provide with some of the best tips and tricks here....
Indian Labour Class Needs To Be Improved In MSME Sector, Says Government Official
If India is to be developed as an all-rounder, then it's necessary to think about the main ingredient of our industry, the labour class....
Top 10 Apps For Best Productivity On Linux
If you have been waiting for some best solutions to improve your productivity level, you are at the right place as we have listed some of the best app...
8 Most Useful Tips For C++ Programming
Mastering C++ can be an easy task if you have the right 'guide' at hand. We are there to help!...
KDE Releases First Bugfix Update To Plasma 5
Although Plasma 5 is still in early stages of development lacking many features, it is still quite useful a resource for a majority of users....
Ways To Use Linux To Fix Your Windows PC
Linux can be used to solve many Windows problems, here are a few!...
BitTorrent & Privacy Basics For You!
We give you some tips on maintaining your privacy and security while using BitTorrent....
Shell Scripting Basics For Newbies!
Before you get started with Shell Scripting, there are some basics that you should know....
Here Are 5 Serious Flaws In An Otherwise Secure HTTPS-SSL
It is quite possible to compromise a 'secure' HTTPS communication. Although it is any day far ahead than what HTTP has in store, HTTPS is clearly not ...
Electrify Your Bike With The Barak e-Bike Kit!
The Barak Electric Bicycle Coversion Kit is made up chiefly of four parts: a battery, controller, motorised wheel and the throttle. ...
Your One Stop Guide To Different Types Of Resistors
Here's a handy list of different types of noteworthy resistors with their brief descriptions....
Debunking 5 Major Myths About Linux
Linux is awesome, it's high time haters understand this!...
7 Must-Try Tiny Linux Distros
Try these out if you like it old school: plain and simple yet full of features!...
 
  View All
Dialogue
 
10 Questions That Google Never Asks While Hiring!
Here is a list of 10 questions that Google just banned from their interviews....
For Enjay, Open Source Technology Is A Way Of Life
An entirely open source-based company, Enjay IT Solutions, has built itself a reputation in the OSS domain....
Switching To Tizen Doesn’t Mean We Are Abandoning Android: Samsung
The company has worked to build Tizen up from scratch and has now introduced it to developers and the general public with its latest range of wearable...
Venturing Into The Cloud? Develop A Customised Cloud Strategy First!
Diksha P Gupta speaks to Rushikesh Jadhav, cloud evangelist, ESDS Software Solution Pvt Ltd, on how the cloud has changed the way compan...
HTC Is Strong And There Are No Plans Of Sale Now Or In Future, Says HTC's Senior Director-Marketing
Atithya Amaresh from EFYTimes had an exclusive chat with Sirpa H. Ikola, senior director, Marketing, South Asia, HTC about its devices and its plans w...
   
  View All
Videos
 
First Look: LG Optimus G
The phone sports a high-end display and comes powered by a powerful processor. ...
Create QR-Codes For Free
TEC-IT releases the freeware QR-Code Studio to provide a quick and convenient way of QR code creation for every application scenario....
DoT Secretary Shares Plans For Growth Of Telecom Sector
M.F. Farooqui has recently taken charge as secretary, Department of Telecom....
Hands-On: Sony Xperia Z
Xperia Z is Sony's first entrant model in the big-screen smartphone category. ...
Hands On: Videocon A30 Smartphone
Videocon, the consumer electronics company which is known for its refrigerators, washing machine and air-conditioner has unveiled its Android-based sm...
   
View All
   
 
MWC 2014
 
MWC 2014: Tablet Lets People Feel Textures On Its Screen
Now feel what you see on your tablet, by way of ultrasonic waves....
MWC 2014: 4K Android Tablet Games To Kill Consoles, iPad
Tablet makers like Samsung want to beat the iPad by making 4K tabs. ...
MWC 2014: This Vodafone Backpack Helps Get Network In Disaster Situations
Two engineers of Vodafone New Zealand displayed the "mini" mobile network by Vodafone substructure in a backpack. ...
MWC 2014: Wilocity Chipset To Bring 'Lightening' Speed To Mobile Phones
Wilocity has developed a WiGig chipset for mobile phones that will bring lightning-fast wireless capability ...
MWC 2014: Samsung Introduces Octacore, Hexacore Chipsets
The Korean giant, Samsung unveiled two new octacore and hexacore chipsets at MWC 2014, in Barcelona. The company previously used Exynos 5 Octa 5410 ch...
MWC 2014: Alcatel Unveils PIXI 7 Tablet With Android 4.4
Alcatel arrived at the MWC 2014 with yet another low cost Android tablet, priced at $110 ...
MWC 2014: LG F70 Unveiled With Android 4.4
LG announced the new LTE-enabled Android smartphone, LG F70, at MWC 2014 in Barcelona. ...
   
View All
   
 
Events
 
19th Consumer Electronic Imaging Fair To Be Held On ...

View All
   
   
 
 

home archives contact us advertise with us
           
Magazines Portals Directories Events News Verticals Educational Institute  
Electronics for You
Open Source for You
Facts for You
Electronics Bazaar
electronicsforu.com
efytimes.com
opensourceforu.com
electronicsb2b.com
Electronics Annual Guide
EFY EXPO INDIA
EFY EXPO WEST
ELECTRONICS ROCKS
EFY Awards
OSIDAYS Expo
Electronics
Infotech
Linux & Open Source
Consumer Electronics
Science & Technology
BPO
EFY Techcenter 

Educational Kits
Kitsnspares.com
 
 
© Copyright 2014 EFY Enterprises Pvt. Ltd.
All rights reserved. Reproduction in whole or in part in any form or medium without written permission is prohibited.
Usage of the content from the web site is subject to Terms and Conditions