The rankings were derived based on user ratings spanning 18 criteria of ITO Infrastructure Operational Excellence. Apart from being on the top spot, HCL also holds the distinction of being the only Indian company in the top 10.
HCL was ranked #1 in the following infrastructure sub-categories in this survey: a) ITO: On-Site Comprehensive/End-to-End Infrastructure Services, b) ITO: Remote Comprehensive/End-to-End Infrastructure Services, c) ITO: Infrastructure Subset: Desk Top Support Services and d) ITO: Infrastructure Subset: Storage and Servers.
The company also topped the list in 13 of the 18 criteria of ITO Infrastructure Operational Excellence including vendor overall preference/highest recommendation, client relationships, breadth of offerings, client types, delivery excellence, deployment and outsourcing implementation, integration and interfaces, compensation and employee performance, reliability, brand image, marginal value adds, viability, data security and backup services, support and customer care, best of breed technology and process improvement.
According to Anant Gupta, COO, HCL ISD, "As the result of a Global User Survey, this ranking is a clear reflection of the continued transformational value that we have created for our customers matched with high levels of delivery excellence. As an organisation with a clear IT Infrastructure DNA, we continue to be focussed on delivering actionable innovation, transparency, flexibility and sustainable value-adds to our clients and being a partner in accelerating their profits and growth." |
