TCS also manages Virgin Atlantic’s relationships with other third-party IT vendors to ensure a cohesive approach to the airline’s IT ecosystem. TCS’ service delivery for Virgin Atlantic is designed around IT Infrastructure Library (ITIL) best practices framework. TCS’ rigorous metrics-based management model and airline innovation expertise will ensure increased responsiveness for Virgin Atlantic customers.
By entrusting the management of its IT infrastructure and applications management to TCS, Virgin Atlantic is in a position to focus on core business activities and flex with the future challenges of the international airline industry.
“Today, airlines need to effectively exploit IT more than ever to be successful in a very competitive marketplace,” commented Mike Cope, IT director, Virgin Atlantic. “Thanks to our ongoing partnership with TCS, we have the right partner to enable this.”
According to A.S. Lakshminarayanan, VP and country manager, UK and Ireland, TCS, “Virgin Atlantic’s IT infrastructure and services are worldwide and therefore require a partner with a similarly global reach. TCS has established a strong reputation for providing our clients with certainty of outcome in alignment with their strategic objectives and the renewal of our agreement with Virgin Atlantic is testament to our performance over the past three years.” |
