The launch provides consumers the ability to conduct self service transactions in the language of their choice. The new languages now available, in addition to Hindi and Indian English, are Marathi, Malayalam, Tamil, Kannada, Telegu, Bengali, Gujrati, Oriya, and Punjabi.
Additionally, the company has announced the availability of local consulting support and expertise in the areas of customer experience management and user interface design to assist both customers and partners deploy the new languages.
Sunny Rao, general manager, ASEAN and India, said, "Speech recognition can be used in the call center for simple to complex tasks. Optimising the call centre experience using speech technology leads to better service for customers, and value for the enterprise deploying it." |
